Ace Reviews

2.2 Rating 41 Reviews

29 %

of reviewers recommend Ace

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2.2

Based on 41 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since changed to protect you're account having nothing but trouble with them I have credit with ace yet keeps taking me to studio where I know I have no credit on that Iade a big payment today and the customer service is awful no way of contacting them I would never recommend this catalog to anyone it's a joke”

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Posted 5 months ago

“Extremely poor customer service and shocking treatment of an old woman (my mum) who got sent by accident from Ace a double order which she returned and since then has had constant trouble with them hounding her for payment despite returning the items. Myself and other family members have spent up to an hour each on the phone and each time thought it was resolved. My mum who is 86 is still getting letters saying she has defaulted on credit (which she never took out). The bad news is she died over the weekend Ace so I suggest before we take legal action against you Mr David Twigg you get this sorted and sorted fast or I will be leaving this review across every social media site there is.”

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Posted 3 years ago

“Do not shop with Ace their aftercare regarding crediting your account is abismal.”

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Posted 3 years ago

“I am leaving this review today in the hope that some one from Ace/Studio will get in contact with me, as the executive complaints rep that I was dealing with has not got back to me after me emailing her at least four times, Ace owe me money due to interest that was applied to my account for items that were returned and taken off my account, I did explain that I was not going to pay my account until this was sorted out, and have yet to get a resolution, there is obviously something going on because I cannot place an order, I cannot even get on to my account any more. I have been a customer of ace for over 30 years and I have never in all that time received such terrible service, I do hope that some one from management can get in touch to sort this problem out before I have no alternative than to go to trading standards, this is not something that I want to do, but I do feel that I should get my money returned. I am extremely disappointed that this company is keeping their customers in the dark. I keep on getting emails to pay my account but to date still no communications from the executive complaints team. I am not going to pay my account as I know they owe me money and the likelihood of getting it back is slim to none. I hope some one reaches out to get things sorted.”

Helpful Report

Posted 1 week ago

“Only giving it one star so I can write a review. For over a month now as a ace customer I can sign into my account and it allows me to pay, but the moment I try to purchase any thing it switches to studio and wont allow me to \I have tried every method of customer service from facebook instagram x calling the help line to be on line for over 1 hr 40 mins (charged ) to be told oh it will be fixed soon . Lies!! I was advised by customer service to open a studio account instead when i id they put a hard search on my credit rating and refused my application stating I had an ace account, then sayin oop sorry we cant do anything about removing the hard search. I feel House of Fraser are incompetent since they took over”

Helpful Report

Posted 1 month ago

“Extremely poor website and customer service, have emailed 3 times asking for help, filled in their online form, tried ringing to be told an hour wait. Once get balance paid down will be closing account”

Helpful Report

Posted 1 month ago

“Item ordered was out of stock. Cannot contact customer service by phone anymore so had to use chat bot. Total waste of time. I e-mailed several times, only to keep being told item was on it's way, (that's when I received a reply) despite my telling them the courier couldn't collect item as it was out of stock. This was because their replies were computer generated. Their computers are not programmed to deal with such issues so you just get a standard reply. It took 3 months & umpteen e-mails for them to eventually credit the item to my account & I had to threaten legal action to get that! In the meantime, they had demanded payments which I made, otherwise it would have affected my credit rating. Now I am waiting for a refund of payments. After several e-mails with no response from them, they eventually informed me the refund would be credited to my account within 21 days. I checked after 2 weeks but nothing had been credited. However, now I can no longer sign in to my account. Even using forgotten password & entering more personal info doesn't work, it just doesn't recognise any details. It has been a month since they told me my account would be credited but I don't know if it has as I can't check. I doubt very much that they've done anything. I am now going to write to them requesting they refund me via my bank account directly or send a cheque. I do not want my account credited as I cannot access it & I have no desire to order anything from them anyway. I want my account closed & NEVER want to deal with them again. This company has gone right down hill. You cannot communicate with anyone directly, only computers, which just churn out the same responses no matter what the issue, that is of course, if you get a response at all. I would warn anyone not to open an account with this company or order anything from them. Their customer service is non existent, they rarely respond to e-mails & when they do, they are irrelevant due to being computer generated. The phone number they advertise is for their financial dept only & if you manage to get through to them, they turn you away telling you to contact customer service. The whole company is a shambles now.”

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Posted 2 months ago

“Can't sign into my ace account have been going round in circles and getting nowhere keep getting told to do my email password and postcode but never works like it used to .My bill needs to be paid tomorrow 21st February can't get through to anyone my husband has also tried for me as he has a studio account so someone needs to phone me tomorrow as I am not happy Mrs susan Jennings”

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Posted 2 months ago

“I have credit on my account, but Ace won't let me add to my account it keeps taking me to a payment page for credit card or studio pay, it wants payment in full for items, what's the point of a credit account if you can't order items on credit, no customer service or human to speak to only an online Bot....”

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Posted 4 months ago

“I am disappointed that I haven't yet received my latest catalogue.I phoned over 2 weeks ago and was told l was being sent one.As yet I have received nothing.I have been a loyal customer for years and feel very let down.I thought I was a loyal customer but obviously not.”

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Posted 2 years ago

“The worst company to deal with Shorts aren’t the right size as advertised Customer service in terms of dealing with returns and exchanges is disgusting They don’t care about the customer being satisfied with the actual article of clothing”

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Posted 2 years ago

“Took money for products they don’t have, only to release more “stock” later on. Clearly using customers for a nice interest-free loan.”

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Posted 3 years ago

“I have received a statement from Ace requesting payment for something I have never ordered. I Have never ordered anything this company. I have Been trying to phone their help line no answer.. I have emailed the company no reply. Very unhappy.”

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Posted 6 years ago

Ace is rated 2.2 based on 41 reviews