Ace Reviews

2.2 Rating 75 Reviews

28 %

of reviewers recommend Ace

Company Reviews

Questions

Metrics

2.2

Based on 75 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Write Your review

Tell us how Ace made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Julissa Nixon

Fredmercy347 At Gmail.com

Mresn

Francisolivia771 At Gmail .com

Micheal

Harry

Ace 1 star review on 22nd September 2024

Verified Buyer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff was highly professional and the communication felt great. I felt like an idiot for losing $74,000 on a day trading site and I never felt judged by Bsbforensic.com They always seemed like they knew what they were doing and after 2 months of disputes I received a first offer for reimbursement from my bank. I need to think to see if I'm gonna take it, but so far I've been extremely satisfied with the way they do things.”

Helpful Report

Posted 8 months ago

“I was scammed out of $356,000 through ACEFX a platform that I trusted for cryptocurrency transactions. Everything appeared to be running smoothly until I attempted to withdraw my funds. That’s when the problems started. ACEFX,continuously delayed my withdrawals and provided no clear explanation. I quickly realized I had fallen victim to a scam, and my funds were at risk. Thankfully, I found AixaLTD. C OM, who stepped in to assist me. Their team acted swiftly and professionally, managing to recover the entire $256,000 within just four days. The support and reassurance from ^AixaLTD. C OM were remarkable. I highly recommend AixaLTD. C OM for anyone who has been scammed.”

Helpful Report

Posted 9 months ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

Helpful Report

Posted 9 months ago

“I invested a significant amount of money with them, and everything went smoothly up until I requested a withdrawal, at which point all of my money disappeared. They responded to my daily emails by saying that you are unable to withdraw money once you have deposited it. Despite spending 110,000 euros, they won't let me take any of it back. Ultimately, I was able to reclaim my money thanks to M A D A C O V I . C O recovery chargeback service. This information might be helpful, I suppose. If you need help, you can get in touch with him at his reliable chargeback company. Like he did for me, he can assist you in taking back your life.”

Helpful Report

Posted 10 months ago

“Online crypto investment is not a hundred percent guarantee. I was so foolish to trust some brokers on Instagram they deceived me to invest with them to earn good profits but it was all lies. I am presently working with '' 'wikihelpdesks @ gmail .com '' to help me recover my funds. Please stay away from this online stuff.”

Helpful Report

Posted 10 months ago

“I have been trying to withdraw my money since 10th February 2024. No open trades, and I have a small profit.I decided to withdraw money but have also had nothing approved or sent. All bad reviews are correct. Everything you have read has happened to me. Amount in question was 197,808USD. Withdrawal request was made on 9th April again and it was declined by Investmarkets. I was relentless and I did my own research as well as Informing Police referred to me TheresachinRecovery as they were able to work on my withdrawal and recovered all my money. l will carry on posting this review everywhere on how TheresachinRecovery assisted me, victims can as well reach them via email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m Call/WhatsApp + 1 2 3 4 3 0 0 1 5 4 4”

Helpful Report

Posted 10 months ago

“Ace is very good and reasonably priced and also u can pay every month if u want to which is a good for some people who who cannot pay straight money straight out its really good”

Helpful Report

Posted 10 months ago

“I recently had my account disabled by a broker who claimed I was not following their rules. Despite my successful trading strategies, they are now withholding my account balance and ignoring my attempts to contact them via email. Fortunately, I was able to recover my losses with the help of Mr Ricky Coakley at rickycoakley85 @ g ma i l . c o m You can also reach him Mr Ricky Coakley and his team were able to assist me in recovering my funds from Norvatix”

Helpful Report

Posted 10 months ago

“They took advantage of me, tricking me into thinking I was making money while all they were doing was robbing me. You will be duped by this website, so please avoid it. Within a few days of reporting the problem to "AlexcryptoFX @ writeme dt COM" I received my money back in addition to my profit. He’s an expert.”

Helpful Report

Posted 10 months ago

“I was able to recover all my lost funds and bonuses back. If you need any assistance with regards to your lost funds from your broker or maybe your broker manager asking you to make more deposits before you could make a withdrawal or your account has been manipulated by your broker manager or your broker has blocked your account just because they need you to make more deposits to your account. If you’re interested in getting all your lost funds back Kindly get in contact with George victim Via Email georgevictimhelp@ hotmail . com He will guide you on the steps I took in getting all my refunds and bonuses back. Good luck.”

Helpful Report

Posted 11 months ago

“So, let me tell you about this crazy situation I found myself in. I had invested a significant amount of money in this company, thinking it would be a great opportunity to make some extra cash. But then things took a turn for the worse, and suddenly I couldn't withdraw my funds and they could not give me a reasonable reason for that other than asking for my personal information which is kinda weird. I was freaking out, until a friend recommended Mrs. Charlotte Scotte and her remarkable team to help me out. Let me tell you, they were lifesavers! They worked tirelessly to retrieve my money from the company, and after some back and forth, I finally got it back. I can't thank them enough for their expertise and persistence in getting me what was rightfully mine. It was definitely a lesson learned about doing thorough research before investing in anything, that's for sure! You can contact her via email: charlotte...scotte....24....@.....gmail.....com WhatsApp: +1--(330)519--2440”

Helpful Report

Posted 11 months ago

“I’d like to know what’s happened with ace having personalized stuff there seems to be none now why is this ?”

Helpful Report

Posted 11 months ago

“I've tried five times to sign in this morning, even charged my password and still no response. Let's see how fast you respond when I don't pay you this month.”

Helpful Report

Posted 1 year ago

“I have been a customer for a few years.. My problem is with that catalogue they rip people off due to saying 'interest' I have wrote all my payments down everytime so I know what I am paying but my bill seems to not go down and all I am getting told is 'interest' on top of items now I have told them to block my account as I do not no longer want to be a customer anymore.”

Helpful Report

Posted 1 year ago

“I am leaving this review today in the hope that some one from Ace/Studio will get in contact with me, as the executive complaints rep that I was dealing with has not got back to me after me emailing her at least four times, Ace owe me money due to interest that was applied to my account for items that were returned and taken off my account, I did explain that I was not going to pay my account until this was sorted out, and have yet to get a resolution, there is obviously something going on because I cannot place an order, I cannot even get on to my account any more. I have been a customer of ace for over 30 years and I have never in all that time received such terrible service, I do hope that some one from management can get in touch to sort this problem out before I have no alternative than to go to trading standards, this is not something that I want to do, but I do feel that I should get my money returned. I am extremely disappointed that this company is keeping their customers in the dark. I keep on getting emails to pay my account but to date still no communications from the executive complaints team. I am not going to pay my account as I know they owe me money and the likelihood of getting it back is slim to none. I hope some one reaches out to get things sorted.”

Helpful Report

Posted 1 year ago

“Only giving it one star so I can write a review. For over a month now as a ace customer I can sign into my account and it allows me to pay, but the moment I try to purchase any thing it switches to studio and wont allow me to \I have tried every method of customer service from facebook instagram x calling the help line to be on line for over 1 hr 40 mins (charged ) to be told oh it will be fixed soon . Lies!! I was advised by customer service to open a studio account instead when i id they put a hard search on my credit rating and refused my application stating I had an ace account, then sayin oop sorry we cant do anything about removing the hard search. I feel House of Fraser are incompetent since they took over”

Helpful Report

Posted 1 year ago

“Extremely poor website and customer service, have emailed 3 times asking for help, filled in their online form, tried ringing to be told an hour wait. Once get balance paid down will be closing account”

Helpful Report

Posted 1 year ago

“Everything is wrong now I can't order anything and there is no one to contact anyone just useless chat bots and useless customer service I will close down my account”

Helpful Report

Posted 1 year ago

“I've been trying to log in to my account for over a week and tried to re set pass word but it not letting me do any thing I've tried calling and sent emails all I wont to do is pay my bill I've had to reply at all”

Helpful Report

Posted 1 year ago

“Item ordered was out of stock. Cannot contact customer service by phone anymore so had to use chat bot. Total waste of time. I e-mailed several times, only to keep being told item was on it's way, (that's when I received a reply) despite my telling them the courier couldn't collect item as it was out of stock. This was because their replies were computer generated. Their computers are not programmed to deal with such issues so you just get a standard reply. It took 3 months & umpteen e-mails for them to eventually credit the item to my account & I had to threaten legal action to get that! In the meantime, they had demanded payments which I made, otherwise it would have affected my credit rating. Now I am waiting for a refund of payments. After several e-mails with no response from them, they eventually informed me the refund would be credited to my account within 21 days. I checked after 2 weeks but nothing had been credited. However, now I can no longer sign in to my account. Even using forgotten password & entering more personal info doesn't work, it just doesn't recognise any details. It has been a month since they told me my account would be credited but I don't know if it has as I can't check. I doubt very much that they've done anything. I am now going to write to them requesting they refund me via my bank account directly or send a cheque. I do not want my account credited as I cannot access it & I have no desire to order anything from them anyway. I want my account closed & NEVER want to deal with them again. This company has gone right down hill. You cannot communicate with anyone directly, only computers, which just churn out the same responses no matter what the issue, that is of course, if you get a response at all. I would warn anyone not to open an account with this company or order anything from them. Their customer service is non existent, they rarely respond to e-mails & when they do, they are irrelevant due to being computer generated. The phone number they advertise is for their financial dept only & if you manage to get through to them, they turn you away telling you to contact customer service. The whole company is a shambles now.”

Helpful Report

Posted 1 year ago

Ace is rated 2.2 based on 75 reviews