Aliexpress Reviews

1.5 Rating 2,546 Reviews
E
Happiness Grade
E

Refund - Difficult

44.42%
Industry Average
Received wrong item. Was offered minimal partial refund. Or send back to China, which shipping costs more than the package itself.
posted 4 years ago - Anonymous
Very long shippings and when there's problems they Tell you that you'll have a refund but that never happens
posted 4 years ago - Anonymous
Not trust worthy, false advertisement make you believe they will ship out your purchase fast then make you wait more than a month just to receive your purchase I’ve had this problem with a few of the store purchases on Aliexpress and when open dispute to ask for money back only to be told to be patient and wait for items to arrive they are very quick to take your money but when requesting a refund due to items not being received for more than a month.
posted 4 years ago - Anonymous
The refund guarantee is bogus/fraudulent.
posted 4 years ago - Charmanie E
Not even apply for refund or for a complain as it states that the item has been sent and to fail a dispute it is too early.
posted 4 years ago - Augusto from Australia
If you don't get a refund, you are out of luck.
posted 4 years ago - Anonymous
I never buy from Ali Express again. They send the damaged items and try very hard to ignore my refund request. I have ordered some seeds and its never germinated ...money wasted if buying from Ali Express. Lucky i have Deactivated my account so they never can ripped me off again. Go to hell Ali.
posted 4 years ago - Thanh
The tracking number was fake, item never arrived. Opened the dispute and was told that my money refunded. Never received the refund, they just pocketed it. Just a regular chinese crooks.
posted 4 years ago - Anonymous
Still refuses to send necessary infor to do return and refuse to issue refund.
posted 4 years ago - Maria D Rodriguez
and they do NOT refund the money any more.
posted 4 years ago - LB