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Aliexpress Reviews

1.4 Rating 3,509 Reviews
B-
Happiness Grade
B-

Customer Service - Average

67.25%
Industry Average
“ Now there is a dark side to this marketplace as well: the help bot needs a lot of work, customer service via the chat are completely useless and read from a script, and sellers posting false presumptions about their products as well as using fake tracking numbers to meet processing times needs to be addressed by Aliexpress and managed a lot better. ”
posted 6 years ago - Miranda
“ I have always got my refund sometimes within minutes! But I ordered 34 since December, 7 I never got, but got my refund. 1 was returned to seller. 6 were delivered 75 days or longer! 8 I am still waiting for, over 60 days! 5 haven’t been shipped yet! Service has been dreadful since December! The 4 previous years I was very pleased! ”
posted 6 years ago - Anonymous
“ The customer service is excellent!! The prices can't be beat!! They are the best n the fasted I have delt with yet when it comes to delivery!! I would definitely recommend them your guaranteed customer satisfaction!!!🤗🤗🤗 ”
posted 7 years ago - Lil kim
“ Ali Express are good with customer care and quality. But the local post service named Pakistan Post is bad at delivering parcels on time and to the correct address. ”
posted 7 years ago - Anonymous
“ Effecient service.Glad i could find a double breasted halter. I love the style. Will browse the w3bsite again. Well done. Happy customer😍 as i love to shop ”
posted 7 years ago - Anonymous
“ Service van Ali Express is prima. ”
posted 7 years ago - Anonymous
“ I ordered wings twice ! And I am happy with products and customer service. Thank you, Bela from California ”
posted 7 years ago - Belay
“ Not bad. You have a lot of i8tems in this shop and they are fine and cheap (you can find almost anything), but... I had a problem with an item that I never received... And the customer service never heared me... ”
posted 7 years ago - Ruben
“ Good service, great customer service. ”
posted 8 years ago - Joyce Riley
“ What i order i always get.great service and good prices ”
posted 8 years ago - chryso