Aliexpress Reviews

1.5 Rating 2,507 Reviews
B-
Happiness Grade
B-

Customer Service - Average

67.25%
Industry Average
Now there is a dark side to this marketplace as well: the help bot needs a lot of work, customer service via the chat are completely useless and read from a script, and sellers posting false presumptions about their products as well as using fake tracking numbers to meet processing times needs to be addressed by Aliexpress and managed a lot better.
posted 3 years ago - Miranda
I have always got my refund sometimes within minutes! But I ordered 34 since December, 7 I never got, but got my refund. 1 was returned to seller. 6 were delivered 75 days or longer! 8 I am still waiting for, over 60 days! 5 haven’t been shipped yet! Service has been dreadful since December! The 4 previous years I was very pleased!
posted 4 years ago - Anonymous
The customer service is excellent!! The prices can't be beat!! They are the best n the fasted I have delt with yet when it comes to delivery!! I would definitely recommend them your guaranteed customer satisfaction!!!🤗🤗🤗
posted 4 years ago - Lil kim
Ali Express are good with customer care and quality. But the local post service named Pakistan Post is bad at delivering parcels on time and to the correct address.
posted 4 years ago - Anonymous
Effecient service.Glad i could find a double breasted halter. I love the style. Will browse the w3bsite again. Well done. Happy customer😍 as i love to shop
posted 5 years ago - Anonymous
Service van Ali Express is prima.
posted 5 years ago - Anonymous
I ordered wings twice ! And I am happy with products and customer service. Thank you, Bela from California
posted 5 years ago - Belay
Not bad. You have a lot of i8tems in this shop and they are fine and cheap (you can find almost anything), but... I had a problem with an item that I never received... And the customer service never heared me...
posted 5 years ago - Ruben
Good service, great customer service.
posted 5 years ago - Joyce Riley
What i order i always get.great service and good prices
posted 5 years ago - chryso