Argos Reviews

“ I have just been offered a refund for £808 but to reorder it’s going to cost me £898 so I’m £90 worse off . ”

“ There wasn't a single bit of communication to explain what happened, whether or not i'll get a refund/compensation or even a sorry!! Absolutely fuming. ”

“ I took it to a different store, explained the situation to which they apologised and issues a full refund. ”

“ I will be pursuing this until I get a refund. ”

“ Three times now I've ordered on click and collect, travelled into town to collect my order only to be told they don't have it yet. How is that click n collect? Now I have to wait up to 5 days for a refund. It's fraud ”

“ Customer service procedures are not followed, getting any level of refund or compensation for inconvenience is unacceptably complicated and slow. ”

“ I try to ask them to rearrange but they said no we have to process a cancellation and a refund but you can go to the shop and order it. ”

“ NO CONFIRMATION of this arrived so on Fri 13th at 8am I phoned and spoke to another assistant who told me it was down for a collection/delivery between 12:00>14:00 NB THEY DIDNT TURN UP so I phoned again at 14:39 and spoke to PAULINE who told me it was down for delivery between 14:00>16:00 NB THEY DIDNT TURN UP AGAIN, so I phoned up again at 16:46 and spoke to JOAN who, after listening to the long saga, informed me that the couldn’t deliver a new one as THEY HAVE NONE! I informed JOAN that I would take a refund instead as I had been lied to twice and wasted a whole day, and they don’t have one and that I would return the damaged one to my local store, unfortunately despite the package being smaller & lighter than other items I have collected from Argos in the past JOAN tells me THEY DONT ALLOW RETURNING TO THE STORE, so they will have to collect it from me on Sat 20th between 7am and 6pm and that, UNLIKE TODAY, they will contact me to tell me my 2 hour time slot? Collection from stores is great and works very well, DELIVERY TO THE HOME AS THE ONLY OPTION I WOULD FORGET ABOUT THAT! Note: JOAN kept her promise to phone me after our call and I thanked her for that. ”

“ Argos are an awful company, after waiting 8 days for the earliest delivery slot for my sons bed the delivery truck arrives with just the mattress! apparently the bed frame is on another van, so instead of arranging for the bed frame to arrive later today i then get a phone call saying i have to wait another FIVE DAYS for the bed frame to arrive!!!!!! I ring to make a complaint (which was of no assistance at all) when i asked for refund was told it would take up to 30 DAYS TO RETURN MY REFUND!!!! yet they took my money instantly for the order, My son is autistic and all of this is not good for him at all, i am full time carer to my parents and arranged this specifically for my day off, think twice before ordering from this company. ”

“ The chain didn't get delivered and the delivery driver kindly phoned the store to find out information for me, they told him they didn't have it in stock and I could get a refund, a refund which I've had to chase up myself, they are now saying it needs to be investigated because it's coming up as delivered!! I didn't even get notified via email that my item was out of stock or even a notification about it being delivered. ”