Asda Reviews

“ Customer service tell me I'm getting a refund but I wake up to an email saying they can not make that decision. So im £20 out of pocket. Financial ombudsman will be contacted this morning. Order 70000026543092 ”

“ Would rate lower if I could ,trying to contact someone located in the UK about on line shopping delivery that I was over charged for was impossible ,customer services for online delivery is located in India,and after phoning customer services numerous times and being passed to contact centre in south Africa I am still no closer to getting a refund ,worse custer service I have ever experienced ”

“ Promised a full refund and told to keep or donate food purchased. ”

“ its now Monday im on the phone to them they wont put me through too a manager and saying they are gonna investigate it further ive spoken to three different advisors since saturday and all they keep doing is repeating themselves and now the advisor called RON said the status is showing as delivered!!! I'm absolutely furious ive recieved no delivery and no refund and im now left with no money in my account to feed my children how is this fair . ”

“ As I did not receive the call I called customer services again and the agent said she will find out what time they can deliver the order again and put me on hold and when she came back on line I was informed that they can’t deliver my order and they will refund my money. ”

“ 00 worth of the order (about 55%) but they have taken the full amount and have yet to refund the £120. ”

“ When ordering online, they are missing items on delivery and can't even ask for refund. Joke not a store. ”

“ Then the store manager ( at least she claimed to be one) lied that I asked for refund while I was asking for my parcel. ”

“ Ordered via deliveroo, have asked for a refund as this was totally not what we requested. ”

“ Even worse, they offered to reschedule the delivery but required me to pay for my shopping again before receiving a refund for the original payment. ”