Bathroom Village have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Much easier to erect than I thought it would be. Looks very good (especially for the price) and no leaks.
”
- Alexander Mcleod
“
Bought lavatories, showers, shower screens, basins and vanity units from them to renovate 4 bathrooms. I found the team in Exeter very helpful, prices competitive and the service was faultless. Delivery was faultless.
”
- Anonymous
“
I purchased another Britton Curve Close Coupled Back To Wall WC Pan & Cistern. (I had already purchased one last year) Service and delivery were excellent and the price paid was very competitive.
”
- David Jones
“
Excellent service, very quick delivery, highly recommended
”
- Nigel Doe
“
After previous order arrived damaged, this delivery was a replacement sent without hassle. Thanks
”
- Ian Macarthur
“
Easy website, fast delivery and quality product!
”
- HANNAH BLEWETT
“
The product we got from Bathroom Village was great, but the item took a very long time to arrive and the returns process was very cumbersome and expensive.
”
- Katherine Hall
“
Watch out for the very stringent conditions on how to pack up returned items - maybe because they have had experience of badly packaged returns - however the returned item was subsequently credited to our bank account - no communication at all following the return, so would be a little wary if you have to return an item.
”
- Anonymous
“
Why 14 days is seen as being sufficient is hard to fathom, other than it pretty well makes sure that returns are very rare.
”
- Gillian C Scaplehorn
“
BEWARE The Aftersales terrible even after you have spent thousands of £££’s didn’t want a refund wanted to exchange and was willing to transport the goods ourselves from Essex to Bristol. Would not recommend this company.
”
- Mrs Halford
“
I am waiting for a refund but as you've gone into liquidation I'm going to have to go through my credit card company to get my money back- IF I get my money back. NOT HAPPY
”
- Laura Jarvis
“
A fraudulent company. Stole our money and when they delivered our products it was broken. And no refund.
”
- Anonymous
“
Love this company. Great products. Excellent customer service - responsive and friendly. Really pleased with our new bathroom thank you for making it a stress free experience as far as possible 🙏
”
- ALISON WATSON
“
Excellent service, very quick delivery, highly recommended
”
- Nigel Doe
“
Went there on a recommendation. Very good service. Helpful, flexible approach at all times.
”
- Brian Aird
