Cotton Traders Reviews

“ Only buy occasionally from Cotton Traders online as closest store is over 40 miles away . Delivery is fine but big issues if return and refund needed. No free returns by post and refunds take an exceptionally long time to be received (often after several chasing messages & calls). Not good customer service. Makes me think twice before placing an order and will only order goods that know for sure will fit ”

“ What a JOKE of a company. I ordered two pairs of Chinos of which i wished to return. I was informed to enclose the delivery note, plus receipt for goods and use a return label. IMPOSSIBLE BECAUSE PACKAGE DID NOT INCLUDE ANY OF THEM. Tried direct on line but info used would not work. Awaiting a response from a manager. ”

“ About 4 weeks ago I inadvertently re-ordered a blouse that I had already returned. I rang customer services about an hour later to try and cancel but was told it was already being packed. I was told to return the blouse when I received it and I would be re-imbursed my delivery charge. I have checked my account every week but nothing is showing up on my account. Can someone please sort this out for me. ”

“ I ordered some trousers to wear to a family event and selected 2 day express delivery. ”

“ took a long time to deliver i have now checked with refund for skirt and i find you have taken out delivery and retun charge this is appauling very disappointed with time and cost it was supposed to be free delivery i will never again shop with you ”

“ I have been a loyal customer of yours for over 30 years and you'll have to get a better delivery service or you'll be loosing a lot of customers. ”

“ Quick service but trousers horrible material so returned immediately without unpacking. Disappointed to be charged £3.99 delivery and then be deducted again to return. Consequently I have paid over £8 just to receive & return with nothing to show for it. Will not be using again! ”

“ I received my order from Cotton Traders on Thursday of this week.Very pleased with the product but very dissppointed that the dicount and free delivery were not deducted from my bill..Made my purchase considerably more than expected. ”

“ No one answered the phone, and 4 weeks for delivery, I could walk there and back to pick my purchase up, never again use them again. ”

“ 00, delivery £3. ”