Cotton Traders Reviews

2.8 Rating 214 Reviews
F
Happiness Grade
F

Returns - Difficult

33.33%
Industry Average
it seems the company makes their money by charging for returns and premium phone lines.
posted 7 months ago - George Aplin
I'm waiting on refund for returns I made
posted 1 year ago - Barbara
Cotton Traders dreadful company good luck if you expect a refund Just reading many posts below l can see I’m not alone in not being given a refund but told it has been paid into my account!!!! Day 1 l phoned and spoke to advisor after ten days passed when my Royal Mail returns label from Cotton Traders invoice showed delivered to them but no refund showed in my account Told it had been paid but to give it another two days for it to show in my account Phoned two days later still no refund spoke to Liam and explained again said two days passed still no refund.
posted 2 years ago - Anonymous
I have ended up being £8 out of pocket because they charge for delivery plus returns , they also said they had refunded back into my account but they haven't. I think its poor that you have to pay to return items . I'm still waiting for my refund
posted 2 years ago - Mrs Titcombe
Where on earth is Internation returns - I have been looking for ages and will now just return through the Post Office, and will no doubt have to pay a lot more. Not a good web site.
posted 4 years ago - Anonymous
I ordered a pair of jeans but had to return as the jeans were too big and also made with bad quality material. They were reduced from £26 to £16 so I would have expected better quality. I not only had to pay £3.99 delivery charge but also £2.95 for returns. £6.94 in all -what a rip off! Never again will I buy from Cotton Traders.
posted 5 years ago - Lyn
95 to return the item when other clothing companies do not make a charge for returns.
posted 5 years ago - Christine Silverlight