Direct Line Reviews

“ Poor service of handle of claim . ”

“ I hope no one ever has to claim via Direct Line as they have been extremely poor in their level of service. ”

“ Customer service on the whole is "crap", left them almost 2 years now after shocking personal treatment, will never go back. ”

“ Landlord insurance, charged me twice after saying they were having problems with their payment system, and got me to key bank card details in twice I asked Azab (if that’s his real name) if I would be charged twice to which he replied “ no the first transaction didn’t go through” Rang 6 times each time I get paid lip service they say they will reimburse me but nothing to date. ”

“ trying to contact Direct Line by telephone is shocking. Everything diverts to chat or whatsapp which would be fine only is not fit for purpose. vote with your business for this type of unacceptable service ... ”

“ The customer service are very rude too. ”

“ Dreadful company to speak to. Couldn’t get through on phone to discuss Landlord insurance to emailed. 3 working days later still no reply. Awful customer service & definitely will not be renewing my policy when it ends ”

“ Non existing customer service when you have to make a claim they do nothing you have to liase with the repair company the hire company you do everything they do nothing. ”

“ Been with Direct Line for 6 years always had amazing service. ”

“ 18 months and car still not repaired, then suddenly claimed they had diagnostic reports that said the damage was not related to the accident , own engineer denied it and said he had been told to stop talking to me , no diagnostic reports exist , their engineer told that to the claims team 3 times , can’t send me the diagnostic reports but still tying themselves in knots trying to stick to this , absolute joke, customer service appalling , dishonest and fraudulent, lots of reviews from others recently in the same position , lots of profit warnings issued and forced to pay out 30 million for overcharging customers. ”