“Very frustrating as it’s a very good idea. Small donations appear almost immediately but bigger transactions don’t show up. I have raised several queries and written to customer service. Customer service is non existent. Not helpful at any point. Queries worth 2p have been accepted but the rest ignored. It was going well until I used it almost daily. Then donations didn’t make it. Huge disappointment”
“At the moment I’m scoring three stars just because it’s been very difficult in dealing with customer services and tracking donations easily and effectively and the messing around re no Donations for anything in your basket already - really hard that as I drop things in my basket over a week then checkout once a week. Time effective way of managing purchases online - same with Amazon. So easy fundraising needs sharpen up in that way. I love the new way to track donations re ticking the heart when you’ve seen them to acknowledge them. Annoyed at missing donations due to somehow clicking out of easyfundraising before a transaction completes this loses the donation - it’s done it many times but how much time in your life do you have to chase this stuff - donations are not that huge anyways - I support a small not for profit - most of our supporters can’t be bothered with the double log in required to get to their retailer - they hate the fact that they need to search for a product then go log in to easyfundraising then see if the retailer is in easyfundraising portal - often not - but if it is then you have to do the whole shop/search again - painful way to shop - they all forget or skip the easyfubdraising log on mostly as the IT friendly users don’t use laptops now just phones so couldn’t get the reminder - new reminded is ok but fails to pop up every search ?????”
“Been using this for a while and it’s been very good until the last few weeks. I make sure I follow all the donation rules to each and every shop I buy from. Empty the basket and clear cookies before shopping. Click through the easy fundraising app to the retailer. Do not use vouchers etc.
Still have loads of missing donations. I have sent off loads of missing donation requests and it’s such a long slow drawn out process. Got a reply back about one missing donation and it said it may take up to 70 odd days to sort out.
If it does not improve I will remove the app. Such a shame as it’s great raising money for charity.”
