“I have switched away and am owed nearly £200 in overpaid direct debits. They even took a further direct debit the day my contract ended. Despite 3 requests I still havent had a refund 7 weeks later. Do NO USE this company.”
“So we have been customers for a while. I checked our account and we are in credit about £500 for gas and £500 for electric when i asked for it back i was told they wanted to hold on to 4 x my direct debit!!! WHAT? My direct debit is clearly to much. It is my money and you have paid me no interest for the period you have held it. When demanding it all back i was told no guarantees get back to you in 28 days! I have always overpaid and you now refuse to return my money. This is theft. Avoid these con artists.”
“After monitoring my pre payment meter I was horrified that there was debt appearing on my electric meter even when I hadn’t used the emergency credit, contacted economy energy and they just give me a code to go to the local pay point for the sum of £15, I am still checking my machine on a daily basis to see where my credit goes.”
“O NOT TOUCH WITH A BARGE POLE..........
I had been happy with Economy Energy until my tariff was up. They sent a new tariff offer through which i rang to accept to be told it was not available. I was therefore forced to leave due increases in bills for the future. I gave mtr rdgs to old and new supplier i the same day. EE continued to take DD from my bank despite me being in credit balance between my gas/elec. they raised bills but did not use my mtr readings, so still waiting for final bills.. how long before i get my money back who knows. asked to speak to supervisor and refused by customer service agent as i was no longer a customer....... AVOID”
“Were cheap but oh deary me not cheerful in the slightest. And now, not even cheap, just very, very poor. After a successful ombudsman conclusion to some abysmal communication issues, including moving us to an online only account and not emailing bills, we foolishly decided to stay with them. Their representative moved us onto a good tariff. A few months later we get a bill showing us that we were not moved to this tariff but the considerably more expensive evergreen. Hello, Mrs ombudsman here we go again. Their complaints team seem to have one role, obfuscation. Please offgen close these cowboys down.”
“This company is a joke. They overcharge you massively per month and then take 3 months to give you back your money. Also they will charge you for days you don't even live in the property. Customer service is horrible, they lie to you to just shut you up and they even hung up the phone on you when they don't want to hear what you say or they don't agree with you. A Joke!”
“I ended my contract with economy energy and I was over £400 in credit with them .They told me that i had to wait 6 weeks for the money to be refunded back to me , but to my horror I checked my bank balance and they had taken another months direct debit payment from me days after the contract had finished”
“Simple problem on their part. Easily resolved. Becomes massive problem 6 emails and texts and calls a DAY for nearly a month can’t wait to leave such a shoddy organisation”
“Please take real care before doing any business with company, their mathematical skills leave a lot to be desired and seems to be wholly manual and open to typos, arithmetic errors and numbers put in the the wrong boxes, so you may end up having to do lots of your own maths and accountancy if you want a fair and correct bill!
When I left, I got a bill for over £500 for the last 20 days electricity. This was clearly an error on the invoice where someone input the starting reading for the whole contract, not the carry forward from the previous bill...! On further investigation, every bill included free mistakes. It then took a further 6 weeks with lots of red bills, text messages and calls/emails to customer services to get it sorted. As fast as you agreed things with one person, another was resending or demanding payment for the original incorrect bill.
The customer services, complaints and debt recovery departments, all work with information which is weeks out of date and do not seem to be able to communicate. The final solution was for them to tear up every previous bill and start again.... and even then it took 2 attempts.”
“Totally lack of communication, every single advisor tells different things. Waiting for 3 months for my refund of £240, apparently have to request my own money and wait for another 28 days after request, had to call them at least 6 times for my final bill, every single time they apologise that they c=have issues with billing department, then issues with refund department, there is always a problem at some description. AVOID!”
“Changed supplier on 4th Sept and final meter reading was sent. I am due £170 approx. as they overcharged me and put up my direct debit without my consent.
I have not yet had a final bill although they sent me a bill dated 1st Oct. Have been advised that it takes 6 - 8 weeks to generate a final bill. {Nonsense of course} and then a futher 28days to refund moneys due. Have phoned and used online chat without any success. Note from other comments that I not alone in having these problems. Have ticked Not applicable as I have not received refund.
Not a good company to deal with and would not recommend them even when original process to change to them went OK.”
“Changed electricity to a different supplier beginning of August 2018. Its now 16th Octobet 2018. Still no final bill. Waiting for £41 refund. Gave up ringing their customer advisers and put in formal complaint. Promised refund within 3 - 5 working days but it never appeared. Put another formal complaint in and still waiting. l wouldn't recommend this supplier.”
“The worst company I have ever dealt with. Absolutely useless at every level of their service. Zero communication within the company and god help you if you have an issue because it will never be dealt with. Had to take my problem to the energy ombudsman, 4 months later it’s still not resolved and no one in the company will help. I’ve switched to another supplier and they’re still making my life a misery, chasing me for a bill with an estimated start and end date. I’ve never had access to my online account to keep track of my bills and when I brought this up with a senior complaints advisor, I was told it would take a very long time to resolve the problem. That was 3 months ago. Avoid this company like the plague!”
“I transfered over to Economy Energy in Oct 2017, after going on a comparison site which said it would save me £200 a year to move. I was paying £84.11 a month for gas and electricity and paid off a balance of £69.04 at the end of the contract in Oct 2017. I was give new direct debits set by you of £42 a month for gas and £14 a month for electric. This seemed all it was promised to be and a big saving going from £84.11 a month to £56 a month. Over the year I read the gas meter 3 or 4 times. Tin Sept I get a letter from them offering me discount tarif for the following year and the' number to ring' I thought great I'll do that. After waiting an hour on the phone I gave up. Then I went on the website onto the live chat. Same problem again. 45 minutes I waited to talk to someone and then they told me I needed to ring the 'number'. So I tried again and was just told someone would ring me. Great, but I am a teacher and can't answer my phone most of the time during the day. They rang twice, but I was unable to answer my phone both times. So I thought this is ridiculous and changed supplier. Then I get a text from them saying I owe £561.61. I'm thinking how could I have possibly accumulated such a big bill when a direct debit is supposed to spread the cost over the year. With my last supplier I owed £69.04, which tells me they have done that. Luckily I am in a position where if this amount is correct I can pay it, but I’m sure for some people it would be devastating. Do not touch this company with a barge pole. It's disgusting that you can tempt people to change to you with promises of a lower payment when in fact it's about £220 more than the year before. Then I had a phone call from a very rude member of your staff who demanded payment of the balance. This is a few hours after recieving the text. Giving me no time to check my bank balance, do some sums and recover from the shock of such a big bill. She would not listen to me, she kept talking over me, she was not interested in anything I had to say. She just kept saying are you refusing to pay. I kept replying 'no' I'm not refusing. I asked to speak to a manager and she said she would ring me after 5pm and hand me over to a manager, but no one rang me. You can not reply to any of their texts or emails and the only way to complain is on their website, where there is no evidence of you contacting them. They are supposed to reply to emails with 5 days, it has now been 6 and I haven’t heard from them. A lesson I have learnt the hard way, do not touch companies with low ratings, they are deserved.”
“This must be the worst energy co. Been in dispute over incorrect bills since meter change 6months ago.made complaints by phone and emails and have never had a reply which is in direct contrast to there so called complaints procedure.Avoid at all cost”
“Left on 13th May. Still no final correct gas bill. Owed about £ 115
And i tried every possible method of contact . Most times not even a reply. Just starting contact with onbudsman as they've had 8 weeks to reply but nothing.
They need closing down.
AVOID AT ALL COSTS.”
“Economy energy have blocked my switch 2 another supplier twice this year.
I have emailed them 3 times and after 7 weeks have had no response.
They were unable to produce a final bill but we're able to ring me several times a day for weeks asking me to pay this bill!
Do not use this company.”
“Still waiting for my refund from June..ive been promised I will get it back next week after the phantom 28 days which was upped from 10 days at the end of August.. How are they legally allowed to keep our money surely the authorities know what's happening and can step in and stop these guys from stealing peoples hard earned money. Lets see what excuse they come up with next week when the deadline ends.”
