EMP UK Reviews

2.4 Rating 105 Reviews
F
Happiness Grade
F

Returns - Difficult

0.00%
Industry Average
Terrible do not order from this company! No email to confirm delivery dates No email to advise of order delays Delivery fee expensive and slow No help from customer services just stand answers and apologies Used their returns process via Royal Mail.
posted 10 months ago - Hayley B
Terrible app . Constant notifications. Discounts with conditions attached. Returns service a nightmare. No customer service. Shoddy products and sizing. VIP / BACK STAGE a rip off . Don't waste your money or time with these chancers .
posted 1 year ago - Paul Thurgate
However its noticeably got more expensive and the delivery times longer, and the returns process is poor.
posted 1 year ago - Anonymous
So sent it straight back for an exchange - Using their poor online returns policy as advised.
posted 3 years ago - Andy
Before and After online clothes store. Absolutely appalling. I will never order anything from them again. Very poor quality dress when it arrived - in fact I couldn't even get my head through the hole in the top of the dress. The returns policy is complex and very demanding but even when everything is complied with no refund has yet been received - 13 days after proven tracked receipt of the returned goods. Dreadful
posted 5 years ago - Mrs Jo Stephens