EMP UK Reviews

2.4 Rating 105 Reviews

34 %

of reviewers recommend EMP UK

Company Reviews

Questions

Metrics

2.4

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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order no.7200013271 can you let me know when parcel will arrive as it is a Christmas present many thanks

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Asked by stephen o rourke (6 years ago)

I have been emailing you and messaging you for over 2 weeks. You are ignoring my facebook messages and have been on hold for overall for 6 hours. My item has not arrived and it doesnt even have the correct address even though I gave you the correct one and you confirmed it would be okay. What am i mean to do this is appalling

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Asked by Susan Carter (6 years ago)

Why does your Company not answer phone calls or emails?

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Asked by Martin Rutter (6 years ago)

I have spent over 5 hours on hold, reached out via media and sent emails. NO ONE has bothered to reply. The wring address was out onto my order, THE ONE TIME I got through to someone and gave them my correct one, guess what she put the wrong postcode. I want to know where my package is, this is an absoloute joke. Your customer service is shocking you should be ashamed of yourselves. WHERE IS MY ORDER!!!!!!!!!!!!!!!!

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Asked by susan carter (6 years ago)

I have not received my order no 2500684946

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Asked by Michaela kavanagh (6 years ago)

Hello, I received an email from what is claiming to be your company, confirming an order that I did not make. It's most likely a scam to aquire credit card information, but I figured I'd check, in case I need to report credit fraud. The order number it gave me is : HF-850-1572-1B If this order was made, please cancel it and I will report the issue to my bank. Thank you for your help.

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Asked by Kayla Nunweiler (6 years ago)