"Is possible to get your money back"

"1 - Ordered a \"new\" transmitter (Dogtra) to replace my lost one on 11APR23 and received the order on 14APR23.\r\n\r\n2 - The \"new\" transmitter was not in original packing and only placed into a manila bubble wrap envelope with a packing list.\r\n\r\n3 - The \"new\" transmitter was defective upon receipt (the second\/middle digit that indicates power levels did not work).\r\n\r\n4 - Called FactoryOutletStore.com (FOS) to request a new transmitter and was told they could NOT send a new one until the old was received by them first. So... Due to THEIR error (shipping a questionably \"new\" item that didn't work correctly), I was now going to be forced to be without a transmitter until they get the old one back.\r\n\r\n5 - I asked for them to ship new one while I kept the old one. Upon receipt of properly operating transmitter, I would return their defective one (in order to maintain training for my me and my dog). NOPE! Their \"process\" won't allow them to ship me a properly working item while I still kept the one they sent earlier, unless... I pay for a new one FIRST! In other words... I have to literally pay for their mistake.\r\n\r\n6 - They had all my payment information (and could have charged me if I decided to keep the inoperative transmitter (Why I would do that, I have NO idea.) and they were going to send a return shipment label for the broken one (so they had the means to track the return)... NOPE!\r\n\r\n7 - I went from the guy that answers the 800 number to \"Scarlett\" (that sounded more Hindi than American) in \"escalations\" to \"Jane\" (Scarlett's Hindi neighbor) and still got nowhere.\r\n\r\n8 - Their business practices are simply wrong. If you ship someone a POS item, then you need to make it right. I will NEVER do business with these people and I cannot recommend them for ANYONE - unless you like getting screwed over.\r\n\r\nTip for consumers:\r\nI truly have nothing good to say about the business practices of this company. They know they're wrong and only want your money.\r\n\r\nProducts used:\r\nDogtra 280C Transmitter"