“Excellent customer service and support yesterday from Ben in footwear dept. I am a regular and experienced walker who is beginning to have problems and pain in my feet on the hills. He gave excellent advice helping me to select boots that were a good fit and showed me a new way of lacing . All staff were polite and helpful”
“I purchased 2 Helly Hanson items from Gaynor Sports online; and I have to admit, I was extremely surprised at how cheap they were (a £450 jacket for under £150 and a £65 Merino Base Layer for £24). Normally I'd be suspicious, but with the protection of Paypal I placed my order .... which arrived on time as promised and contained both products as described!!! I'm impressed and will certainly be adding these guys to my buying list and ordering again soon. 10 out of 10 from me!”
“Ordered 2 Outwell Dreamcatcher SIMs online
Best price I could find on the internet even considering postage charges.
Fast delivery.
Will definitely buy from them again”
“Ordered a pair of Merrell Annex shoes and they were with me within 2 days, and between the hours stated on tracking ref. They were in a bag rather than a box, so presume they were ex-display, but this didn't bother me, as they were in perfect condition and at a great price. Great service - would highly recommend and order again from Gaynors.”
“Ordered my item on the Sunday night , website was easy to use , confirmation emails sent and again upon dispatch . Paid a very minimal postage fee and the item was delivered Tuesday !
Very happy with the service I received and will be highly recommending 😁”
“I purchased a few Montane items from Gaynor Sports and am very pleased with their unbeatable online prices and quick and cheap delivery rates. Found no online site cheaper than Gaynor Sports for Montane items.
Very pleased”
“Super easy website to navigate and will demolish the prices of any high street store. They have provided me with great customer service after having to return one item. I will be using them again.”
“Ordered Berghaus walking boots. Delivery very swift, but on arrival the boots had a price tag on for £133.99 when I paid £144.99. I require a second pair in a different size, so e-mailed to explain. I received the swift reply, but no refund or credit note given. Reply was -"sorry, they just have the old label on".
I won't be buying the second pair from them.”
“I have never experienced such terrible customer service. The staff in this shop are horrifically rude. I would never go in this shop again & cannot believe they get away with the way they spoke to myself as a customer & other customers in the shop. I ended up putting back over £600 worth of goods as they tried to throw us out the shop 5 minutes before closing. You would think they would be desperate for business after the months of being closed. Disgusting. I feel very sorry for the poor owners of this business who have saved these idiots jobs.”
“I was in the Ambleside store today and had the worst shopping experience.
I entered the store 10 minutes before closing and was politely told that the shop was closing at half past, this would have been sufficient notice, the following 6 instances where I was given an aggressive countdown with a man raising his hand and showing three fingers well within 2 metres of me, telling me that’s all the time I had left. I told him that the first four times were sufficient, he followed up by saying ‘well let’s make it 5’.
I was about to make a purchase for about £300 worth of goods, but after being herded into the exit by 5-10 staff members as though I we were cattle I decided against it.
I try to shop local to help out, but I’ll never be using your store again after being a regular customer in this store for some time. I will be returning on line in the future or to local competitors where I can.
The man leading the show and guiding the upset customers to the exit displayed the worst customer service I’ve seen. I’m not a child, I’m more than capable of telling the time and finding my way to a store exit.
I handed my goods to a shop assistant and put the rest down whilst in the queue, the way that the other customers were treated made me not want to spend my money with you.
Disgraceful.”
“Avoid!!
I made what I thought was a reasonable request to exchange an item of clothing for a different size. It is completely unworn and has its original tags attached, although it was well outside the normal return period. I had been unable to use it as anticipated due to the current restrictions and in the meantime I had lost some weight and it no longer fits.
The ‘official’ return period of 30 days was quoted to me, along with the usual ‘we can’t possibly do this’ waffle. They’ve obviously no appreciation that if you apply a bit of flexibility and common sense sometimes then people will buy from you again. From my experience and other online reviews it’s clear that this company doesn’t give a damn.”
“Poor customer service / payment system error & warehouse management system.
Tried to purchase an item, would not allow to complete purchase due to a glitch in their system, as software thought Manchester was outside of the Uk, reported the fault on email & was asked to just try again. 4th time Lucy! Finally Ordered payment taken, happy days! Oh no wait now they email saying they don’t have any stock 👌🏻 Amazing - highly recommend firm”
