grubHub Reviews

“ grubHub as a company sucks. When they send drivers out and they bring you the wrong order or don’t bring the complete order you have to wait ten years for your refund instead of them resending your food and then they want to offer you a stupid $5 credit. I will never use grubHub again because they are horrible. I’ll use DoorDash instead. ”

“ They bring partial orders and do not refund you . Driver steal items and you are not reimbursed full amount for missing items ”

“ When I called them, they said they couldn't issue a refund or credit because the orders were "already completed. ”

“ Ordered 2 coffees and a pastry from a nearby coffee shop. The driver either stole or never picked up the two coffees, then delivered the pastry late. Customer service was quick to refund me, but when I realized the pastry he delivered was also wrong, I was only offered a partial refund. So I was stuck paying for one incorrect, late item. They provided absolutely nothing I paid for. ”

“ I would give them zero stars if I could. I used grubHub TWICE- first order NEVER SHOWED & they wouldn't refund me!!!!!! I waited until 2 am for that order to come & never did, the second order they delivered me the entire wrong order & guess what.... they wouldn't refund me - AGAIN. 0/10 recommend. ”

“ Awful experience! GH system delayed transmitting the order to the restaurant for an hour and 20 minutes! Then they blame the restaurant and driver for being late! Customer service says that since the order is 2 hours late, they’re giving me a refund AND going ahead and delivering the sandwich! I NEVER received the sandwich! Called customer service who said that since I was given a refund, there’s nothing else they can do!! Screwed up my entire evening! 🤦🏻‍♀️ Absolutely HATE grubHub!! ”

“ Now I will have to begin a phone campaign to hopefully get a refund. ”

“ I didn’t receive my order due to the driver going to the north side of town when the address was clearly south side of town. The most they would do is credit me $5 when the order was $40. When I filed an appeal they denied it due to to many refunds- sorry if I wanted a refund for an item that was missing from my order. Thanks for wasting my money and time! ”

“ The delivery was delayed by more than 90 minutes and the would not let us cancel for a refund at anytime during the delay. This is completely unacceptable. Will never ever use this service again. Doordash is way better. ”

“ I did not receive my order. GH will not refund my money. Instead they issued a GH credit which has stipulations. This is the worst food-delivery service!!! The photo received does not reflect where the order was left at all and my delivery instructions specifically asked for it not to be dropped off outside. This is a freaking apartment building!!! ”