grubHub Reviews

“ Order didnt arrive. No refund was given. ”

“ Both times Rosa has been my delivery driver, last night the food arrived late which wasn’t a big deal but it was missing several items (which to grubHubs credit it was very easy to get a refund for so I appreciate that). ”

“ I complained when the original order was canceled and the refunded me and gave me $5 grubHub money. ”

“ So in less than two weeks they failed me twice then had an automated message on my refund that said it was the last one before I am blocked from ordering like what? This level of victim blame is an abuse of power. ”

“ Adequate customer service would consist of 1) ideally, not accepting orders they can't fullfil in a timely manner or 2) if an order has already been accepted and cannot be filled on time, providing a full refund. ”

“ When I reached out for a refund for the food that never arrived, I was insulted with a $5 credit. ”

“ The second rep had zero anything (compassion, empathy, remorse, zero care)All they wanted to do was send out another order or give a refund. ”

“ Ordered extra crispy chicken from kfc (7 piece double mash meal) and they sent me some original soggy chicken instead, I contacted grubHub support and they would not help or refund me anything, I was told I wasn’t able to get a refund because of unusual complaints? My order gets messed up and I have to just take a loss according to this company. ”

“ Ordered two meals from McDonald's, all that arrived was a single burger. Called the driver and he told us "not my problem" then hung up, called grub hub, same response. Called McDonald's, they won't refund and had the rest if our food but threw it away. Yeah it's easier and cheaper to just go yourself. This company needs to die off. ”

“ grubHub is a SCAM! Their driver delivered to the wrong address and they refused to refund my money. ”