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I write in and I'm told that I can't get a refund and they don't honor their on time guarantee.
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posted 1 week ago
- Anonymous
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Worst experience!! Said food was delivered but it was not. grubHub would not give me a refund only a credit. Tried to use the credit and same thing happened, same driver!! I guess they just take the food and get paid and grubHub keeps using them!
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posted 2 weeks ago
- Anonymous
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I called Grub Hub customer service and they readily agreed to give me a refund of $17 plus change for the missing items and it would be refunded to the card I used to order with.
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posted 2 weeks ago
- Anonymous
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I asked them to refund me for the order as I was unable to pick it up.
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posted 2 weeks ago
- Anonymous
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I complained to customer service and was waiting for some time and they said sorry no refund.
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posted 3 weeks ago
- Anonymous
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They pushed that they packed everything and stated I needed to call grub hub for a refund.
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posted 3 weeks ago
- Anonymous
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grubHub did fully refund my money but in the end totally not worth the headache especially when you’re paying for convenience and to be inconvenienced multiple times.
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posted 4 weeks ago
- Anonymous
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I ordered from grubHub and they were over an hour late. I requested a refund and they refused; they are trying to force me to use it as a credit. I told them I don't want a credit because I will not order from them again. I had to file a complaint through BBB
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posted 1 month ago
- Anonymous
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52% markup. Never again. And now the battle over my tax refund will begin given that the receipt noted tax exempt status but grubHub charged me in the app for the tax, but it clearly is not required to pay it.
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posted 1 month ago
- Anonymous
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The order was cancelled, with a promised full refund (still waiting 4 days later) and a $10 GH credit which I won’t be using.
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posted 1 month ago
- Anonymous
