grubHub Reviews

“ Yesterday when the first driver sent me a picture of the wrong apartment and I immediately called him, he wouldn't answer his phone, so silly me I contacted grubHub and instead of getting a refund, I okayed a redelivery. ”

“ Delivery was made over 1.5 hours after the order was ready. I tried to chat with customer service and the AI bot told me there’s nothing they can do. I spent $24 for inedible food and an undeserved tip. I tried to get a refund and customer service bot says chat ended so there is no recourse ”

“ I have been waiting for a $34 refund. ”

“ Never received order they said was delivered. Clearly it’s sitting in the passenger seat from the picture they texted me when saying it was delivered. I called grubHub and received a refund and a 10.00 off coupon and advised them they may want to check out some of their delivery people who are obviously stealing food. ”

“ NEVER use grubHub- have given them 3 chances & EVERY order was missing an item. Then they refuse to refund. ”

“ When I complained that all my food was cold, soggy and sodas were watered down, they offered a $5 refund!!!! After I had asked them to cancel the order anyway. ”

“ I had put a special instruction to hand it to my directly and it said it was delivered and there was nothing!! I called and was told I couldn't get a refund only a 5 dollar credit !! ”

“ I contacted grubHub about my concerns got a refund and I was told them I don’t want to be matched with her. ”

“ Food delivery was an hour and a half late and it was cold. Denied my appeal for a refund saying the same account had too many requests already. (haven’t had any.) ”

“ I was automatically signed up for a monthly membership, with no email confirmation, and no monthly receipt for it. I only found out because of my bank statement 7 months later. They would not refund me past 30 days, even after speaking to the supervisor Eli, the highest point of contact in customer service. I’m left feeling robbed. Don’t use grubHub! They don’t care about quality, they care about the quantity of money! ”