iD Mobile have a Customer Happiness Grade of C-. Customers love their prices and customer service but are unhappy with their refunds.
“
I am not happy with this contract sorry to says this because I am paying to much money every month please reduced the price down for me please I stay or I well cancel my I’d mobile phone ok just let you know oki we’ll do this ok.
”
- Aaisha Mohamed
“
Amazing really good in Surrey areas and everywhere else deffinetly the best career for the price
”
- Janet Crossmen
“
Persuaded my wife to join ID from EE as she could double her Data for same price as EE , all as gone straight forward , took 3 days to keep her number to switch over to ID , all has gone well, Carphone Warehouse in Port Talbot very helpful, 2 in our household are on ID and I’m changing in December, thanks again ID and Carphone Warehouse.
”
- Colin morris
“
I messaged them AGAIN for a third time to explain that the money had come out of my bank, and that I was told this wouldn’t happen - they went on to apologise and said that they would issue a refund.
”
- Anonymous
“
I politely confirmed this and was advised that my money would be refunded within 5 working days.
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- Andy
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After trying with no luck for hours still not got a refund .
”
- Anonymous
“
I've only contacted customer service once a few years ago, I only had to speak to one person and once they managed to grasp what I was asking for it was sorted immediately.
”
- Glen
“
The network coverage checker indicated no coverage in my postcode area, but the reality was a better service than provided by EE, who claim to provide excellent signal strength!
Three months later, and I upgraded to a £6 monthly tariff, giving 2GB data, 1000 minutes and unlimited texts.
”
- Anonymous
“
I've been with iD Mobile for nearly a year and the service has always been excellent.
”
- Anonymous