iD Mobile Reviews

Name: iD Mobile
Rating: 1.16

1.2 Rating 399 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

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Metrics

1.2

Based on 399 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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iD Mobile 1 star review on 13th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service and data is unreliable. Often, I have multiple bars of 4G and am still unable to use my data. Recently, they stopped access to my mobile service and subsequently, my data.”

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Posted 1 year ago

“I can help you close your account Live chat this automatic service Type in DISCONNECT You will then get a real person talk to you They ask your 4 pin type in I don't have They then will ask you your d.o.b name and address Type in And then finally they reply back Your account is now closed Best of look 👌”

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Posted 1 year ago

“poor mobile data speed and signal coverage I'm glad I got rid of them”

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Posted 1 year ago

“This company is absolutely useless horrific trying to contact them. Never go into a contract with them. Ours expired over 18 months ago and they began sending threatening e mails”

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Posted 1 year ago

“I can never call out, I can call people 20 - 30 times before I even connect. I give up & either walk or drive to friends & family in the end. My mom has the same problem with this network”

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Posted 1 year ago

“What went wrong? everything. DO NOT USE at all costs. Ended up with a default for £17!!! for a contract that i ended and overpaid for. NO communication, nothing. AWFUL.”

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Posted 1 year ago

“Cant believe they got as highly rated as 1.2”

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Posted 1 year ago

“No Internet coverage within Redditch Kingfisher Centre business's example Coffee#1”

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Posted 1 year ago

“Awful company. Website allowed purchase of phone that had been discontinued. Wasn’t contacted until two weeks later and after the payment was taken for the phone. Was advised the phone would not be made available and asked if I wished to cancel. I politely confirmed this and was advised that my money would be refunded within 5 working days. A month and several phone calls later I am still waiting on a refund. Each time I am promised that I will receive my money back within 5 working days. They fail to contact you when promised to and point blank refuse to contact you by email, thus avoiding any written log of the call. Was going to take two contracts out with these guys as I wanted to give them a chance. Needless to say this won’t be happening. Whilst writing this I still have not been refunded my initial payment for the phone I never received.”

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Posted 1 year ago

“Shocking company. Changed my bank details with them and they never updated it. All affected my credit score even after challenging it. DO NOT USE THIS COMPANY”

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Posted 1 year ago

“Signal is awful. Customer service is worse. Do NOT recommend!”

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Posted 1 year ago

“Appalling company. Yes it’s cheap but the service doesn’t work and the customer service is virtually non existent, a few rude people in an office somewhere who keep their contact details a secret.. avoid at all costs!”

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Posted 1 year ago

“Been frauded through Id mobile. Of course it's impossible to speak to anyone. So at this point my life is very difficult”

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Posted 1 year ago

“This is a company to avoid. The quality of the network is extremely bad. They make it very difficult for you to get out of a contract. They rip you off. Avoid and go to a company you can easily contact and leave if you wish to.”

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Posted 1 year ago

“Shocking customer service. Lied to. Cheated into getting a contact.”

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Posted 1 year ago

“Poor service for data . My son's sim is £7 a month with a cap on it just got a bill for £48 . No customer service at all to talk to just a text box which take for ever . Got extra charge on my other 2 sims when we went to Greece as the sim card location kept moving to Albania. They told me it must be because I was on a cruise. I stayed in a hotel never even went on a boat . After trying with no luck for hours still not got a refund . They just keep you want on the text talk saying thanks for being patient. I will never use this network again . Still not had a refund or anyone phoned me . Stay away”

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Posted 1 year ago

“DISGRACEFUL CUSTOMER SERVICE CAN NOT FIND THERE WAY OUT OF A PAPER BAG AVIOD AT ALL COSTS IF I COULD GIVE A NEGATIVE SCORE I WOULD”

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Posted 1 year ago

“ID MOBILE IS A SCAM Received sim card from them yesterday and internet (supposed to be fast 5G) is extremely slow not only at home but also at my working place anywhere I go. Have to wait a full minute or longer to open a website. Tried on galaxy s22 ultra and iphone and compared with Vodaphone and EE similar sim cards and I have an impression that ID mobile is a scam. Called them repeatedly to cancel and they ask strange question and finally ask me to wait and never return. Date of experience: 06 October 2022”

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Posted 1 year ago

“Service very bad,I am trying to resolve my issues over the phone ,instead is typing at home .....”

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Posted 1 year ago

“Sent sim. Sim incompatible (in a 2021 released device) Sim cancelled and destroyed. Still charged for the length of time I had the SIM in my possession. Surely iD could have listed incompatible devices clearly before ordering. Not once in all my years of mobile phone ownership have I had an incompatible device. Specifically not in this device where I've had 3 separate simcards previously, all worked. Customer service were shocking also.”

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Posted 1 year ago

iD Mobile is rated 1.2 based on 399 reviews