“Very disappointing after-sales service.
We purchased a new timber gate which has developed a noticeable 12mm twist. Despite providing photos and requesting a replacement, we've been told to adjust the hinges, keep the gate closed and wait until March to see if it improves.
We have also raised the matter with Area Manager Wendy Lawton, as I don't believe asking a customer to wait six months for a problem with a new product is a reasonable solution.
We fully understand that timber naturally moves, but there has to be an acceptable limit.
Unfortunately, based on how this has been handled so far, I couldn't recommend their after-sales service.”
