“
After my recent experience with the refunds and returns team, I have resolved never to buy again from John Lewis.
”
posted 6 years ago
- Nilu
“
Initially, they refused to accept the return, stating they do not accept returns anymore? But finally after speaking to managers seem to have relented.
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posted 6 years ago
- Marcus
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Satisfied, I put the phone down inly to receive an email requiring me to print a returns label and take tge parcel to the Post-Office.
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posted 6 years ago
- James Pearson
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simply reading the opening lines of a computer version which says returns accepted if untouched or words to that effect - how can you tell if an item is working correctly by looking -after that it is all downhill - look elsewhere is my advice
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posted 6 years ago
- Alexander Jordan
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They countered this by saying that, as the rug was out of the normal returns period they were unable to do anything.
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posted 6 years ago
- Helen Hardman
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Hiding behind a draconian returns policy means I've effectively lost £200.
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posted 6 years ago
- A Mac
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Every time you contact their “ customer service “, they just hand it over to “returns”, then point blank accuse of using the products , instead of believing you.
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posted 7 years ago
- Anonymous
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I suggest you review how you deal with complaints and returns.
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posted 7 years ago
- Linda
“
uk/accepting-returns-and-giving-refunds
Government website telling you your rights, although it does not mention the consumer contracts regs you can see it has been incorporated in the advice
https://www.
”
posted 7 years ago
- Anonymous
“
uk/accepting-returns-and-giving-refunds
Government website telling you your rights, although it does not mention the consumer contracts regs you can see it has been incorporated in the advice
https://www.
”
posted 7 years ago
- Anonymous
