“Rang over 2 days for a van insurance quote when you press the options you are put through to sales but they can’t help so they transfer you back on hold again then put through to another agent again they don’t deal with this transferred again.
In all 32 minutes and got nowhere
Get your act together and sort your phone options out.
I’ve been with these for 4years would not recommend”
“Appalling customer service. Products were returned and they claim to have no records of my return and refund me. When I asked for the CEO's details the CEO had no interest in contacting me to discuss the Appalling service”
“Unfortunately I've had one of the worst experiences from Justkampers. Having worked in financial services I've never come across a company more frustrating and unable to help and refund me when they are the ones in error.
They come across as caring but are just money grabbing and unprofessional.”
“My first call was im buying a van to make into a camper, sure they said easy call us once its finished . 3 months later called back - so far its taken 3 months and im still having to send in pictures & invoices , all this was sent in im no clown the van in a showroom would fetch £65k & up . my advice really dont touch them at all .ever even if you find them cheaper just forget it .... even wasting my time writing this but ive just got to tell others”
“Well I called to make a claim, they sent me a link for me to take pictures of damage then got their bodyshop to call me, they sent me a link to take pictures of damage and said they would arrange collection the following week. Over a week had gone without any communication so I called then and yhey didn't seem to know anything bizarrely, they said that they would get back to me, which they didn't so I emailed just campers insurance and they said that they had no records of conversation which is very worrying, I am going to sort out my own repairs out, I am paying for a cover and having to pay to sort it out myself, needless to say, I won't be renewing my policy in the future”
“Really disappointed with the way JK treated me having been a loyal customer for several years. Renewed my policy, and after 2.5months cancelled it as I sold the campervan, and won't be getting another one for a couple of months. Firstly they refused to accept my date of selling, as I could only produce the email confirmation from DVLA and not the paper slip, so I lost ten days of the policy. Not that it made a difference, as the refund was (wait for it) Zero!!! No refund even though I'd only used a fifth of the insurance term!!! All premiums taken up by cancellation fees. Blatant rip off in order to maximise their profits. I would've advise paying by installments so that you can protect against this I'm in the process of getting another van and will be going to an insurance company who don't exploit their customers! Very poor show JK”
