MADELEINE Fashion Reviews

2.3 Rating 67 Reviews

28 %

of reviewers recommend MADELEINE Fashion

Company Reviews

Questions

Metrics

2.3

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Where is my order? Despite repeated phone calls and false assurances its on its way, I have received nothing,! Awful service and I think you're scamming me!

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Asked by Linda Sabbadin (1 week ago)

Please can you tell me why I can not make a call on 03334000400 And have not received a brochure for 2024. Thanks Maureen Leigh. HP10 8NJ

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Asked by Maureen Leigh (3 months ago)

The phone number in the catalog does not work

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Asked by Nancy Vargas (4 months ago)

I never received my refund after my item was returned. I am requesting your telephone number to speak to customer service.

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Answered by Loretta Huggins (4 months ago)

My sister gave me a golf shirt. I'd like to exchange it for a jacket. Her name is Cynthia Russell her email address is cindy.dear@aol.com her phone is 412-427-8429 to look up shirt purchase. It's 6612091 cost 129.95. Please tell me how I can exchange this for a jacket. Patty Dawson email dear1949@aol.com

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Asked by Patty Dawson (1 year ago)

I don't believe my eyes. You are advertising sustainable fabrics and don't know where linen comes from. It comes from Flax not the Ax plant.

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Asked by Rose Moynes (1 year ago)

Thank you for your valuable feedback. We are forwarding it to the responsible employees and will try to find the typo regarding flax.

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Answered by MADELEINE Fashion (1 year ago)

I need to make a return! Order#GE3397086956NL

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Asked by letizia Costa (1 year ago)

Please visit https://www.madeleine.com/returns for details on how to return your order.

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Answered by MADELEINE Fashion (1 year ago)

I have tried to place my first order. When my bank asks for a confirmation of the total, €309, the bank says the cost is €000. I called Madelaine and go through relatively easy but the woman told me bank confirmation of €000 was to avoid fraud. Is this a hoax? I've never seen this anywhere else.

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Asked by Susan Orlando (2 years ago)

When I go to this site, it tells me I can not order from this country(US ). I live in Florida, how can I order?

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Asked by Ann (5 years ago)

Hi Ann, thank you for your interest in MADELEINE. Unfortunately we do not currently ship to the US. For the current list of countries we deliver to please visit www.madeleine.com. Please accept our apologies for the disappointment. Kind regards, the MADELEINE team.

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Answered by Sarah (5 years ago)

I need to return my recent delivery - where do I send it back from?

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Asked by Isobel Ann Archer (5 years ago)

I received my order FH52839112gb and am extremely disappointed but must ask how `i can be sure this is natural fibre as the label completely written in foreign language - it should be written in English for the UK market. My cardigan seems to be manmade fibre.

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Asked by Lin Berry (6 years ago)