Mamas & Papas Reviews

"Received the Melfi Green baby changing unit and was appalled by the quality for the price paid. Low quality plastic foil on rough chipboard (\"engineered wood\" in the description, which is technically correct but is suggestive of ply or something decent) , with multiple panels of foil applied with edges showing, where I would have expected one continuous wrap. It also came completely unassembled, down to the tracks on the drawers - the description does say supplied unassembled but when paying this sort of premium, from a store catering to time poor new parents, I expect some work to have been done in the factory. Paid 25 euro delivery and was stung by another 47 euro for the privilage of returning it. Bought car seats and clothes from mamas and papas previously without issue but won't be hassling them with my custom again. We go spend 120euro in IKEA or Jysk and get the same quality."

"Received the Melfi Green baby changing unit and was appalled by the quality for the price paid. Low quality plastic foil on rough chipboard (\"engineered wood\" in the description, which is technically correct but is suggestive of ply or something decent) , with multiple panels of foil applied with edges showing, where I would have expected one continuous wrap. It also came completely unassembled, down to the tracks on the drawers - the description does say supplied unassembled but when paying this sort of premium, from a store catering to time poor new parents, I expect some work to have been done in the factory. Paid 25 euro delivery and was stung by another 47 euro for the privilage of returning it. Bought car seats and clothes from mamas and papas previously without issue but won't be hassling them with my custom again. We go spend 120euro in IKEA or Jysk and get the same quality."

"It's well over two months since we ordered an Oxford cot and Change Table. Both arrived badly damaged. Replacement parts arrived over a month later, just as badly damaged. We still have a cot with no base and a change table with no top. That's what \u00a31300 gets you from Mamas and Papas. We submitted a very reasonable complaint which has been ignored. I strongly advise anyone looking on this page to take your business elsewhere."

"It's well over two months since we ordered an Oxford cot and Change Table. Both arrived badly damaged. Replacement parts arrived over a month later, just as badly damaged. We still have a cot with no base and a change table with no top. That's what \u00a31300 gets you from Mamas and Papas. We submitted a very reasonable complaint which has been ignored. I strongly advise anyone looking on this page to take your business elsewhere."

"It's well over two months since we ordered an Oxford cot and Change Table. Both arrived badly damaged. Replacement parts arrived over a month later, just as badly damaged. We still have a cot with no base and a change table with no top. That's what \u00a31300 gets you from Mamas and Papas. We submitted a very reasonable complaint which has been ignored. I strongly advise anyone looking on this page to take your business elsewhere."

"It's well over two months since we ordered an Oxford cot and Change Table. Both arrived badly damaged. Replacement parts arrived over a month later, just as badly damaged. We still have a cot with no base and a change table with no top. That's what \u00a31300 gets you from Mamas and Papas. We submitted a very reasonable complaint which has been ignored. I strongly advise anyone looking on this page to take your business elsewhere."

"For some reason as a customer I am unable to review their product I purchased and had to return after complaining. I am sure this has been done intentionally.! I purchased a hilston nursing chair and stool on 23 January. The product was on back order and required pre order as I was informed it\u2019s made when ordered. Order number 1590050760, I spent 589.00 on this chair. The chair arrived in April when my baby had just been born. To say the least the workmanship was shoddy, there was over 30 marks, scuffs, design faults. To say the least their quality checks had not been carried out. I called and spoke to Ben and provided him with photos of how bad it was. He arranged collection where by I had to wait in all day for... another waste of my time. He promised if I complained as they could not get a replacement without me waiting again! For a chair to be honest I refused it seeing how badly and cheaply made it was. He said I would be compensated well for the amount of damage, that I had to wait for the item, that I now had no chair for me to feed my baby on and the loss of a day for collection. Following this I heard nothing, after nearly 3 weeks from their collection Ben ignored my emails that is sent to a generic account that anyone could pick up. I still had not received my money back, to chase and be told their delivery men still had the chair hence no refund, funny enough not my issue and they issued a refund and sent a insulting 50.00 voucher to me! \r\nI am very disappointed by mamas and papas and will never recommended them again. I was made to feel so insignificant and they could have turned this around and my views with better service, an apology sent to me and personally a better form of compensation seeing as all their items are very expensive and I had always been a customer of theirs.. obviously not VALUED AT ALL!"