“For some reason as a customer I am unable to review their product I purchased and had to return after complaining. I am sure this has been done intentionally.! I purchased a hilston nursing chair and stool on 23 January. The product was on back order and required pre order as I was informed it’s made when ordered. Order number 1590050760, I spent 589.00 on this chair. The chair arrived in April when my baby had just been born. To say the least the workmanship was shoddy, there was over 30 marks, scuffs, design faults. To say the least their quality checks had not been carried out. I called and spoke to Ben and provided him with photos of how bad it was. He arranged collection where by I had to wait in all day for... another waste of my time. He promised if I complained as they could not get a replacement without me waiting again! For a chair to be honest I refused it seeing how badly and cheaply made it was. He said I would be compensated well for the amount of damage, that I had to wait for the item, that I now had no chair for me to feed my baby on and the loss of a day for collection. Following this I heard nothing, after nearly 3 weeks from their collection Ben ignored my emails that is sent to a generic account that anyone could pick up. I still had not received my money back, to chase and be told their delivery men still had the chair hence no refund, funny enough not my issue and they issued a refund and sent a insulting 50.00 voucher to me!
I am very disappointed by mamas and papas and will never recommended them again. I was made to feel so insignificant and they could have turned this around and my views with better service, an apology sent to me and personally a better form of compensation seeing as all their items are very expensive and I had always been a customer of theirs.. obviously not VALUED AT ALL!”
“Do Not Order from Mamas and Papas!!!!
I have had a shocking experience with Mamas & Papas, you can't get anyone over the phone and they just do not respond to emails at all - 3 sent so far over a 3 week period.
My order arrived missing an item, have since had no updates about the missing item, no response to emails and have paid for it (no refund in sight), also the account doesn't even list my order like it never existed! Absolutely shocking customer service.
Order from John Lewis in future as have never had problems there and their customer service is great!
Not what you need when you are heavily pregnant, shop elsewhere please don't give this company your money!”
“Terrible service. Website states free delivery. You will assume item to be receives 2 to 3 days. Once payment is processed, states 3 to 5 working days. Or else if you want it sooner , pay us more like approximate £7 to £8. This is disgrace as a mother you want your baby item as soon as from a reputable company, when your already paying for a premium product yet premium extra charges!!!”
“This company is atrocious! Gorgeous pictures of kids clothing but what came can only be described as made by a child! strings hanging off everywhere, terrible stitching, really bad fit, etc. Just a disgusting item. I've tried 3 separate times to contact them to ask for some assistance because this item is definitely not what I ordered and have been completely ignored! Terrible customer service. And when you've spent $100 AUD on absolute garbage, it's just terrible!”
