“Great delivery and service everytime I have used them. Recently brought a baby bjorn bliss bouncer with discount and the product is great and as described. Mamas and papas will always be a go to for my baby!!”
“Great quality in products! Quick and efficient customer service, I was charged incorrectly full price for an item that was discounted and they refunded me promptly. I only drop a star because of their return policy: you have to pay postage to return an item. I would think that such a big company would offer free returns.”
“Ordered a flip xt 2 carrycot as the assistant in store said it was sleep safe for over night sleeping. When I took it out there was no mention of it in the instruction booklet. I contacted the customer services and they said it was not! It was too late for me to return .”
“Booked an appointment in April to buy everything for our Nursery, with a delivery date of today. Paid 2 weeks ago (within the required timeframe) and we were due the large items today. As we hadn't heard anything we called, and were advised that the nursery furniture is out of stock, and we won't now receive it until after the baby arrives, plus one of the small items we ordered we were only told today it is no longer available! WHY WAS THIS NOT COMMUNICATED TO US AGES AGO? We could have cancelled the order and gone elsewhere, but no, you took our money and then made us call you to find out where our order was! Plus the voucher was being used (only reason we purchased with Mamas and Papas) to buy a monitor and bouncer, of which we'll have to buy using our own money when we have already forked out enough! and will actually have no reason for the voucher anymore, as we do not require any more >£100 items.”
“Received the Melfi Green baby changing unit and was appalled by the quality for the price paid. Low quality plastic foil on rough chipboard ("engineered wood" in the description, which is technically correct but is suggestive of ply or something decent) , with multiple panels of foil applied with edges showing, where I would have expected one continuous wrap. It also came completely unassembled, down to the tracks on the drawers - the description does say supplied unassembled but when paying this sort of premium, from a store catering to time poor new parents, I expect some work to have been done in the factory. Paid 25 euro delivery and was stung by another 47 euro for the privilage of returning it. Bought car seats and clothes from mamas and papas previously without issue but won't be hassling them with my custom again. We go spend 120euro in IKEA or Jysk and get the same quality.”
“If you order you may have to wait for ages for the stuff then get an email to say a delay and wait till end of April a joke. When people are due babies and cannot go to an actual shop.”
