“Terrible service and overcharged. This is the second time in two years I've had issues with them regarding a motherboard. When I purchased the item this time, they didn't have it in stock. They offered a replacement at nearly double the price, despite it being an inferior product compared to what Amazon was offering. When I asked for a discount, they ignored my request and changed the subject. I eventually received the motherboard, but it was faulty. They repeatedly claimed the motherboard was new, but this was clearly false. The box was open, cables were missing, and nothing was packaged as it should have been. Just like the previous motherboard two years ago, this one was obviously not new as they stated. I returned it for a refund, which they issued, but it was a complete waste of my time dealing with their dishonesty and the faulty product."Leo, and another person working with him, both insisted that the motherboard was new. However, I've been building PCs and gaming PCs since 2004, purchasing numerous motherboards, and I've never encountered a 'new' motherboard in this condition. If you doubt my experience, I have video evidence and a complete history of email correspondence with these individuals. Dealing with their dishonesty has been a complete waste of my time”
“I had a Desktop PC PSU blow up on me (blue flash) early one Thursday morning. I was looking for the same model of PSU. PCUpgrade phoned me to say it had been made obsolete but they had checked and the replacement model they suggested had the same specs. I went with this and it was delivered on the Saturday. It was easier to fit into the Desktop PC (flat cables instead of large round cables) and it all worked fine when switched on. Great customer service.”
“I could (and did) waste my time on eBay searching a replacement battery & charger for my 8-year-old HP laptop. The inherent 'catch 22' in using a dying device to access the solution was fraught ; the later absurdity (how do you check battery code without taking it out? - when laptop will switch off!) caused a rethink. If (say) I was looking for a particular coffee, why was I hunting around Lidl or Aldi, when a Waitrose might be a telephone call away?? And I wouldn't have to use the dying laptop...
So I Duckgogo searched. Found 'pcupgrade’s site, balked for a moment at 0844 code (why?), then saw international +44 listing. Drop the '4's, '0' in front, direct call, no premium. Straight through to Leo. Who was polite, efficient and very, very helpful. We discussed various chargers (the wattage can vary, while improving performance) and batteries. I bought one of each. The battery came by courier two days later ; the charger the day after.
Leo's (and the printed) instructions were clear. Normally at 70%, the battery should be installed & run down before charging - to maximise efficiency. I did as was told, the laptop booted, showed 70%, 69%, 68%. Then the screen/laptop died. In front of my panicking eyes.
I rang Leo (straight through), and he explained what my frozen brain should have realised - Don't Trust The First Reading. The taskbar meter might have said 70%, but the battery may have discharged during storage/transit. Power Up, And Wait. (Which I did, with him still on phone)
Success!! Boot, display... charging. Leo repeated the advice about running battery down after it had charged ; he also gave some pointers on unneeded background programs which were maybe eating up power. He must have spent twenty minutes on the call since he first answered (and much the same with the previous initial call).
Waitrose? More like Fortnum & Mason (without the mark-up). My advice: Stop wasting your time on shortcut shopping, and call the experts. Sure, you might pay perhaps a little more - but what's your time actually worth? Why waste it grubbing around for a deal, then wait fearfully for an item that may or may not arrive (or, if it's wrong - cos you've misread the infinitesimal small print - the returns post & packing BS?).
And, blessedly, I have a contact. Who I trust. And why I'm leaving this proper review, rather than meaningless 'Feedback'...”
“I needed a replacement motherboard for my desk-top PC, PCupgrade were the only UK shop advertising the make and model I needed, so I placed the order just after 18.00 Monday evening, about 3 minuets after placing the online order my phone rang, it was PCupgrade saying that model motherboard I had ordered, was in stock but that it was a slightly different specification (actually better) than the one listed on the website, and was that acceptable?
I told them it was fine, and they said they would try to get it out to me that night, and they were as good as their word, it arrived the next day.
Superb service, and very knowledgeable staff, five star rating :)”
