“This is the worst service I have ever encountered with such a well known company. 2 weeks and still no parcel. Phase Eight you need to get your act together, goods are good quality shane about your customer service, will not order online again from you.”
“Lovely product but appalling online service. I ordered some dresses for next day delivery 2 weeks ago and they still haven't arrived. Trying to make contact with Phase Eight to work out what is happening is nearly impossible - 48 hour turnaround. They have refunded y £6 next day delivery charge but seem to have completely missed the point that I would like some dresses!
I have a DHL tracking number but DHL say they haven't received the parcel..... If anyone know how to get out of this situation please let me know!”
“phase 8 at Debenhams Taunton somerset.
Their sales assistant Ceci was a very helpful to me when i was looking for an outfit for my son's wedding in Australia. nothing was too much trouble and she was very knowlegeable regarding suitable outfits and useful suggestions. She brought me shoes so i could see how the finished outfit would look and would bring other sizes etc. Phase 8 has a valuable member of staff here and it wasn't a one off .I do remember her a while back when she helped me but this time i really felt it was worth the effort to mention her. The service in your phase 8 shop in Taunton wasn't so good the staff were more interested in chatting to each other than being interested in me. I was on my own so would have appreciated some help with different items of clothing. In fairness they did get me a few things then left me instead of asking me did I need anything else. I left the shop and went to phase 8 at Debenhams where upon i was luckily enough to be served by Ceci and thankfully now I have my outfit.l”
“Appalling service. Ordered a Mabel Coat. Practically non existent customer service - they just do not reply and extremely unreliable delivery system. Delivery dates promised then no delivery several times. Coat eventually delivered today left outside by bin in pouring rain with nothing through the letterbox and no notification of delivery. Coat delivered has noticeable tear at front. Worst service ever.”
“Bought the Phase Eight Latte Stella Bow Detail Dress for £120 from Debenhams for a wedding. The dress creased as soon as I sat down and remained like that and worse for the whole day.”
“Awful experience, trying to view website on iPad is non existent. No images of products are shown. Even my account is non accessible but I still receive emails from you. Sorry Phase Eight you have lost a valued customer.”
“I purchased a dress and two jackets when they arrived I was appalled at the tiny box they were packed in resulting in horrendous creases. I've had them hanging up for almost three weeks now and the creases appear permanent.
Shame on you phase eight won't be purchasing again.”
“Had an item that needed returning which was not straight-forward, I contacted that Customer Services Department and it was sorted quickly and concisely. Well done, Phase Eight! Love your clothes as well.”
“Bought two dresses in the sale, they both arrived but one does have marks on it so I will have to return it but they no longer have the dress in stock in my size. A risk that I took with buying in the sale but the packing was good.”
“Phase Eight's website is simple to navigate. I have ordered from them several times and have found their service excellent. The clothing I have purchased has always been of an excellent quality and the packaging and delivery first class. I have no hesitation in using this company again.”
