“Do not order from this company online. They take your money and then inform you item is out of stock. Shocking and dishonest customer service. Still waiting for refund. Couldn't care less about their customer or their buying experience.
Avoid at all cost.”
“Salma Cardigan taupe ordered and despatched on 1July 2022.
Have chased this order on various occasions. Part order received 5July, fascinator but still waiting on cardigan to complete wedding outfit!
Phoned customer services and Southampton P8, saying it has been despatched from their warehouse but don’t know when delivery will be arriving!
So frustrating for me I can see this is going to be 3 to 4 weeks before I receive it.
Awful really. Just a heads up would be nice from the company!
I am really good customer with Phase Eight and May look elsewhere!”
“I ordered the Layla dress on 18th May to be delivered by Evri (Hermes as was). I paid for 3-5 day delivery. Now 27th May and no sign of it. Spoke to Phase Eight but they just say it is at Evri hub. Disappointed as I have bought from Phase Eight or Hobbs (they are the same group) almost exclusively for years. I will only buy in store in future but now the Debenhams concessions have gone it is not easy.”
“Went in to Rushden Lakes Phase 8.......for wedding outfit!
The staff were so kind and helpful......and stayed overtime to help me get a dress jacket and handbag for a wedding this weekend.
I had no luck in any of the other shops.
But I like the individual support and help and patience......and I loved the personal stylist and her assistant.
I also had a discount.......as it was a lot of money.........and the whole experience proved worth it.
This is why we come to phase 8........especially women of a certain age!
Coffee and chairs would be lovely too...........especially for stressed shoppers.
Ths staff were a credit...........nothing was too much trouble.
Thank you for all your help and kindness after what was a previously stressful day..........in all the other shops at Rushden.
Thank you girls!🤗😊🥂🍹
Helen Williams Mrs”
