“If I could give minus stars I would. People are giving 5 stars to Project Solar because they answered all their questions and were polite. wOw really. Only cos they want your money. The company is absolutely useless sells average panels and ignores your emails and texts for weeks. We have had our panels installed 4th may and still waiting for bird mesh to be fitted. Having my phone call answered by Alex, I was told I have to go to a certain website to purchase birds mesh as project solar don’t do it!!!!!!! What a load of rubbish. I have paid 16k for that nonsense and hassle. Oh no no no!”
“31 May 2022
Wish I never heard of project solar.
A project solar rep visited our house, and after looking at our energy usage calculated how many panels and batteries we needed. The £15000 system failed instantly and after emailing a couple of people expressing my concerns, I received no reply, no investigation or reason to it's failure. 6 months later I received a £1400 electricity bill, and when I questioned this, because the solar system should cover my usage, they said it had never worked. The customer resolutions team denied my compensation claim, saying their system was fine and it was my fault it failed, even though it was found the inverter had failed. I'm now left with a £1400 bill on top of the cost of panels that have done nothing. The installation team were also very slap dash leaving mess and debris everywhere they worked. All in all a very disappointing and disatisfying experience and would highly recommend other people look else where.”
“After many back and forth messages and phone to arrange an engineer to come and repair the link from monitor to app was give a date 6 weeks time 8/6/22 I massage a day before to get confirmation again no answer then waited in all day for no one to come Sent email out of office reply send another to customer care that's a laugh they don't and still waiting .I would advise every one to avoid this company as there want your money once they have that your own your own disgraceful attitude to follow up problems”
“PERSONALLY I WOULD AVOID AT ALL COSTS
Three years the system has been installed and it stopped working after a year, I have been unable to get them to respond. The system remains non-working and we are out of pocket for nearly £4k. The system was incorrectly installed according to the equipment manufacturers and now we don't even want them back on site for fear that they will ruin something else. Please don't take my word for it, read the 1 star reviews.”
“Sales team are really poor. Sales team did not know any detail about the service they offer. Were very pushy and a little rude. There are much better companies they give you a proper service.”
“I would advise anyone to not get solar panels from this company.
our slate roof we had checked and stitched into the new extension 10yrs ago is knackered due to this company.
I URGE YOU NOT TO GO ANYWHERE NEAR THESE. I have no reason to lie. And have nothing to gain just honest so no one else goes through the nightmare we did.”
“DON'T USE THIS COMPANY! Terrible company - took 3 attempts to get an installation. Then took months to get MSC Certificate. Since then (Jan 2014) we have had 3 breakdowns - not once have the engineers turned up on the original date. Just been told that the reason they have not turned up today is because the engineer is still in the yard because he has a flat tyre!!!!!!!!!! No-one had the courtesy to ring to tell us and we now have to wait until the New Year to get it done. This company is only interested in getting your money - after that they couldn't care less.”
