“Pro Lighting customer service is outstanding. They answer phones quickly, and are able to answer any technical questions you have. The order process was quick and fast. Delivery for all products was less than a week. We ordered an RAB 15 foot light post with a fully adjustable LED lighting that can be operated via remote on the ground. All products are overbuilt, sturdy and commercial grade. You can see and feel the weight difference as well as the quality of the products compared to anything else on the market. Would definately reccomend and use again!”
“We ordered two items - one was in stock, the other back-ordered. Great communication from seller about the timing for back-ordered items, and then the items shipped *faster* than the expected time. Will purchase again.”
“Very nice quality product and shipping was amazing. I hade only ordered one unit to try out but that didn’t stop the company from treating it like it was as an order of greater volume. Excellent customer friendly company 👍🏻”
“I am a 9 year customer, having bought the same type of fixture through ProLighting throughout the fluorescent, then early LED and the current LED phases. I clicked reorder on the same fixture I've bought for the last few years and the order came up. I did not check my order closely to see that the fixture that came up was not my repeat order, but a 2 foot fixture instead. Pricing for two was close to the same. When the fixture arrived it was obvious that it and the lamps in a separate package were 2 ft When I called ProLighting and explained what had happened, they told me that couldn't of happened because they no longer carry that fixture. When I politely explained that it did happen and I wanted to return the incorrect fixture, I was told to send an email and was promptly hung up on. I waited a few minutes and called CS back and a new gentleman explained he would refer my order to the returns department. At least he was polite. I followed the instructions that arrived a few days later. I had to UPS the fixtures back on my dime ($60 plus dollars) and was also told that there was a 15% restocking fee, which I was indeed charged. Another $26. I will not be ordering any additional fixtures from ProLighting. Nor will a family member who is an architect and electrical designer.”
“I was very happy with my experience at Prolighting (first time).
The staff was very helpfull and knowledgeable.
The prices are in line with any online store and I got personal recomendations and service.
Will definetly go back.”
