“I am a 9 year customer, having bought the same type of fixture through ProLighting throughout the fluorescent, then early LED and the current LED phases. I clicked reorder on the same fixture I've bought for the last few years and the order came up. I did not check my order closely to see that the fixture that came up was not my repeat order, but a 2 foot fixture instead. Pricing for two was close to the same. When the fixture arrived it was obvious that it and the lamps in a separate package were 2 ft When I called ProLighting and explained what had happened, they told me that couldn't of happened because they no longer carry that fixture. When I politely explained that it did happen and I wanted to return the incorrect fixture, I was told to send an email and was promptly hung up on. I waited a few minutes and called CS back and a new gentleman explained he would refer my order to the returns department. At least he was polite. I followed the instructions that arrived a few days later. I had to UPS the fixtures back on my dime ($60 plus dollars) and was also told that there was a 15% restocking fee, which I was indeed charged. Another $26. I will not be ordering any additional fixtures from ProLighting. Nor will a family member who is an architect and electrical designer.”
