River Island Reviews

“ Yet I still do not have a refund for the dress that I ordered, and was never actually sent. ”

“ It was confirmed as received and the email stated I would receive my refund within the next 10 work days. ”

“ Initially customer services were helpful and said they would process a refund. ”

“ Ordered items on15th may items due by 19th may Now today 22nd items still not recieved store staff as much as useless may as well be self service there as for customer service complete and utter joke no help what’s so ever we can only offer refund what’s the point of customer service if they don’t help if that was next or Amazon they would reorder it for you ”

“ I have not received my refund yet but they did confirm they were processing it. ”

“ Zero customer service, have returned an order 45 days ago, still no refund given, have contacted customer services 4 times and they keep saying they will process the refund. Like, is this a joke? ”

“ River Island has terrible customer service! Don’t order from them it’s not worth it. Going back and forth for over a month to get a refund for an item they never sent. ”

“ Which did not arrive and I was told it had been lost and it would be refunded and I would have to reorder the items. ”

“ I placed my first order and the discount code said it would be applied if you spend above £50 my card was charged the full amount so had no choice but to cancel the order. Now its going to take 7 days to get a refund even though I cancelled only a couple of minutes later. ”

“ I was then told by a rude associate I would have to further wait for a refund. ”