River Island Reviews

3.3 Rating 425 Reviews
D
Happiness Grade
D

Customer Service - Average

50.00%
Industry Average
Initially customer services were helpful and said they would process a refund.
posted 1 month ago - Anonymous
Stuck with $66 worth off jeans after much time spent with no real help from there customer service.
posted 2 months ago - ""
I ordered some chunky boots for my daughters birthday which i never received, after checking the tracking my parcel was left in my front garden (plant pot) with out authorisation & wasn't secure. I contacted River Island & they told me that they did not identify anything that would explain why i didn't receive my order, so the fact that River Island find it acceptable for parcels to be left unsecure & unauthorised is very worrying. River Island are now refusing to give my money back or send me a replacement (DISGRACE) so had no choice in contacting my bank to explain & they have told me that this is a non compliant delivery as all delivery's must be delivered properly ie, parcel clearly being handed to customer with door open (in photo) or customer authorising parcel being left in a safe place on couriers website & none of these have been complied with so the fact that River Island are saying this is SHOCKING. My bank are currently investigating the matter to retrieve my money back but anyone reading this review i would think twice about ordering from River Island as they are a (DISGRACE) with rude arrogant customer service advisors!!
posted 4 months ago - Anonymous
Worst experience buying online. I order some special maternity clothe for me was waiting for it 4 days. In the morning they send to email saying that parcel all good will be with me today after 15 h text message canceling my parcel because it was damaged on the way. I was waiting for this clothe for special purpose and now all that saying that money will be back in 10 working days. Terrible customer service never again
posted 6 months ago - Olena
Ordered items on15th may items due by 19th may Now today 22nd items still not recieved store staff as much as useless may as well be self service there as for customer service complete and utter joke no help what’s so ever we can only offer refund what’s the point of customer service if they don’t help if that was next or Amazon they would reorder it for you
posted 10 months ago - Anonymous
I have ordered something and paid for next day delivery, I was expecting to get my delivery next day not 3rd or 4rd day otherwise I would waith for free delivery in 5 days !then I received amail that my order is gone come estimated in 4 days since I place the order completely cheating just to take you’re money and I was call the customer service to tell them I expect my order to come next day that’s what says on websites then hi said wait till 3rd day wtf I’ve paid for next day delivery cheaters be aware wend u place you’re order next day delivery it wouldn’t come !
posted 10 months ago - Eleonora Morariu
Zero customer service, have returned an order 45 days ago, still no refund given, have contacted customer services 4 times and they keep saying they will process the refund. Like, is this a joke?
posted 1 year ago - Anonymous
Awful customer service, incompetent store staff and disinterested online staff.
posted 1 year ago - Anonymous
Not like it used to be not helpful no customer service and they take it on mangers description to authorise faulty goods even with a valid 28 days receipt So BE CAREFUL FALSE. information on RECEIPT EXTREMELY EXPENSIVE TOO BUT YOU DONT GET YOUR RIGHTS LIKE ELSEWHERE SO AVOID ANY River Island
posted 1 year ago - Miky
River Island has terrible customer service! Don’t order from them it’s not worth it. Going back and forth for over a month to get a refund for an item they never sent.
posted 1 year ago - Anonymous