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Shoe Zone Reviews

2.2 Rating 165 Reviews
D
Happiness Grade
D

Refund - Average

54.55%
Industry Average
Don't buy online iys a fraud i bought my sons school shoes they said approv bank details soon as I did sho zone page disappear and they too miney from my bank when I ring customer service they too bank card details my bank statement and told me we will refund you in 5 days but it's been 20 days they keep ignoring me never gonna buy online
posted 1 month ago - Nargis ashfaq
Staff refused an exchange or refund, were rude in the process and could not explain how such a problem occured beyond "general wear and tear".
posted 1 month ago - Anonymous
Joke of a Company. Wouldn't exchange or refund Pumps that clesrly had a defective sole - stating general wear and tear. They were only used for 3 months abd have a crack/hole in both soles. Won't buy ftom this Company ever again. Avoid is my advice!
posted 2 months ago - Anonymous
Customer service refused a refund saying it was wear & tear.
posted 4 months ago - Anonymous
Had trainers a couple of months, sole have come away took back told wear and tear no refund or exchange. You expect trainers to last longer than that. Have bought them before with no problems. Will mot be buying any;more.
posted 5 months ago - R Chamberlain
Had trainers a couple of months, sole have come away took back told wear and tear no refund or exchange. You expect trainers to last longer than that. Have bought them before with no problems. Will mot be buying any;more.
posted 5 months ago - R Chamberlain
Do not waste your money here. Daughter wore her new trainers for three weeks and they have fallen apart. Refused exchange or refund due to over use! How can you overuse trainers in three weeks? Customer service shocking- was told to drive to another store to get another opinion. Don’t waste your time or money they aren’t interested.
posted 7 months ago - Anonymous
I didn't even want an exchange I had a receipt and wanted a refund.
posted 8 months ago - Tracey
I bought boots from the Shoe Zone. They took the money, but sent me a message the item is "undeliverable", and didn't give me a refund!
posted 1 year ago - Elena Dunn
The day I was retuning it I lost my bank card and they refused to issue refund on another bank account.
posted 1 year ago - Patience