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Customer service refused a refund saying it was wear & tear.
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posted 1 month ago
- Anonymous
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Had trainers a couple of months, sole have come away took back told wear and tear no refund or exchange. You expect trainers to last longer than that. Have bought them before with no problems. Will mot be buying any;more.
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posted 2 months ago
- R Chamberlain
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Had trainers a couple of months, sole have come away took back told wear and tear no refund or exchange. You expect trainers to last longer than that. Have bought them before with no problems. Will mot be buying any;more.
”
posted 2 months ago
- R Chamberlain
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Do not waste your money here.
Daughter wore her new trainers for three weeks and they have fallen apart.
Refused exchange or refund due to over use! How can you overuse trainers in three weeks?
Customer service shocking- was told to drive to another store to get another opinion.
Don’t waste your time or money they aren’t interested.
”
posted 4 months ago
- Anonymous
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I didn't even want an exchange I had a receipt and wanted a refund.
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posted 6 months ago
- Tracey
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I bought boots from the Shoe Zone. They took the money, but sent me a message the item is "undeliverable", and didn't give me a refund!
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posted 10 months ago
- Elena Dunn
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The day I was retuning it I lost my bank card and they refused to issue refund on another bank account.
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posted 1 year ago
- Patience
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I was shocked and horrified - they even said they claimed the amount from Amazon and that Amazon will charge me again following the initial refund.
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posted 1 year ago
- Anonymous
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This company is a scam. It takes your order, sends a seemly illegitimate tracking number. The package never arrives and then it claims that the address wasn’t correct (even thought its order confirmed the correct address), and will not refund your money.
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posted 1 year ago
- Anonymous
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Brought a pair of trainers for my son they lasted a week Shoe Zone said it was wear and tare and refused to replace them or give me a refund. I will never used this shop again
”
posted 2 years ago
- Anonymous