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Shoe Zone Reviews

2.2 Rating 157 Reviews
E
Happiness Grade
E

Refund - Difficult

44.44%
Industry Average
Customer service refused a refund saying it was wear & tear.
posted 1 month ago - Anonymous
Had trainers a couple of months, sole have come away took back told wear and tear no refund or exchange. You expect trainers to last longer than that. Have bought them before with no problems. Will mot be buying any;more.
posted 2 months ago - R Chamberlain
Had trainers a couple of months, sole have come away took back told wear and tear no refund or exchange. You expect trainers to last longer than that. Have bought them before with no problems. Will mot be buying any;more.
posted 2 months ago - R Chamberlain
Do not waste your money here. Daughter wore her new trainers for three weeks and they have fallen apart. Refused exchange or refund due to over use! How can you overuse trainers in three weeks? Customer service shocking- was told to drive to another store to get another opinion. Don’t waste your time or money they aren’t interested.
posted 4 months ago - Anonymous
I didn't even want an exchange I had a receipt and wanted a refund.
posted 6 months ago - Tracey
I bought boots from the Shoe Zone. They took the money, but sent me a message the item is "undeliverable", and didn't give me a refund!
posted 10 months ago - Elena Dunn
The day I was retuning it I lost my bank card and they refused to issue refund on another bank account.
posted 1 year ago - Patience
I was shocked and horrified - they even said they claimed the amount from Amazon and that Amazon will charge me again following the initial refund.
posted 1 year ago - Anonymous
This company is a scam. It takes your order, sends a seemly illegitimate tracking number. The package never arrives and then it claims that the address wasn’t correct (even thought its order confirmed the correct address), and will not refund your money.
posted 1 year ago - Anonymous
Brought a pair of trainers for my son they lasted a week Shoe Zone said it was wear and tare and refused to replace them or give me a refund. I will never used this shop again
posted 2 years ago - Anonymous