Shoe Zone Reviews

“ I have always bought my grandsons shoes,wellies,slippers ,sandals and Astro turf boots from Shoe Zone We were always more than satisfied with quality and price My daughter recently bought school shoes for him online which after 2 weeks of wear developed a hole in sole When she got in touch with complaint department she was told it was down to excessive wear! Do they expect an 8 year old to stand still ?! They are sold as school shoes they are not fit for purpose I can’t believe this companies after sales service . ”

“ Ordered size 6 they sent size 9. Virtually impossible to return. No custimer service number and can only return if I travel to one of their stores or pay the courier to take them back. Have always used shoezone for my work boots, but won't risk it again as your size 9 stock has probably been stacked with size 6's. I suspect if I order again i'll just get another set of 9's. ”

“ Don't buy online iys a fraud i bought my sons school shoes they said approv bank details soon as I did sho zone page disappear and they too miney from my bank when I ring customer service they too bank card details my bank statement and told me we will refund you in 5 days but it's been 20 days they keep ignoring me never gonna buy online ”

“ I visited your Worcester store in half term. Whilst trying on shoes for my elder granddaughter, her little sister went missing. We couldn't find her anywhere. I asked your staff for help to no avail just being told she wasn't in store. Thankfully a customer at the till helped us to find her, she was hiding and thought it was a game she is only 3. Your staff couldn't care less. We asked for a shoe measurer for our granddaughter it was like we were asking for the moon, everything was too much trouble for them. This isn't the first time I have noticed the indifference from Shoezonee staff but when little children are involved I expected more support. Frankly a little more customer service training wouldn't go amiss! If the customer who helped us is reading this thanku once again for your help, the staff could learn a lot from you! ”

“ Awful customer service too. ”

“ Customer service refused a refund saying it was wear & tear. ”

“ Do not waste your money here. Daughter wore her new trainers for three weeks and they have fallen apart. Refused exchange or refund due to over use! How can you overuse trainers in three weeks? Customer service shocking- was told to drive to another store to get another opinion. Don’t waste your time or money they aren’t interested. ”

“ Very poor, unhelpful and Obnoxious customer service ”

“ Diabolical quality. Sizing is not correct they were so narrow and crippled me. Threw them away and would never buy their rubbish plastic boots again. My riend has a foot 2 sizes smaller and they fit her. I e-mailed customer service and they agreed that sometimes shoe size is not correct. Great lol ”

“ Since the rest of the shoes were still in good condition, I asked the shop if they offered a repair service because it felt wasteful to throw them away. ”