Silk Fred Reviews

Name: Silk Fred
Rating: 3.22

3.2 Rating 480 Reviews

55 %

of reviewers recommend Silk Fred

Company Reviews

Questions

Metrics

3.2

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Kara was extremely helpful with my my query and got it sorted very quickly. Just ordered again so definitely no problem with customer service Michelle”

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Posted 5 years ago

Thanks so much for taking the time to leave such a great review Michelle, if you ever need any help in the future please do not hesitate to get in touch. Tamsin @ SilkFred

Posted 5 years ago

“Love ❤️ the clothes and we’re very quick to reply to an email I sent,”

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Posted 5 years ago

Thanks much Helen, we are always here to help if you need us! Tamsin @ SilkFred

Posted 5 years ago

“Love the styles and colours”

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Posted 5 years ago

Thanks so much Nicola, this really is so great to read! Tamsin @ SilkFred

Posted 5 years ago

“Excellent service when I needed to return an item. No hassle at all, thank you”

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Posted 5 years ago

Thanks so much for taking the time to leave a great review Rhizina, so glad you find the returns hassle free! Tamsin @ SilkFred

Posted 5 years ago

“Having been disappointed not to receive an exchange due to being out of stock of my Christmas gift, which I absolutely loved but was faulty, I was struggling to access the relevant part of the website in order to be notified as soon as they are back in. The chat line provided me with the link to be able to do so. I am now looking forward to receiving that email!”

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Posted 5 years ago

Thanks so much for taking the time to leave a great review Vanessa, I am so glad we could help you, I hope you love your item when you do get to purchase it! Tamsin @ SilkFred

Posted 5 years ago

“Query answered within 24 hours”

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Posted 5 years ago

Hey Jayne,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 5 years ago

“Yes good customer service and friendly. Just pity my jumper dress size was too big. Felt Size guides misleading. I’m size 12 so directed towards L not M ?? Awaiting hoodie hope size ok. Thanks Maria Gahagan”

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Posted 5 years ago

Hey Maria, I am so sorry your original item didn't wasn't suitable, I am sure that this will get sorted by our amazing team Emma SF Team x

Posted 5 years ago

“Quick response. Very polite and helpful.”

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Posted 5 years ago

Thank you for leaving us a review and I am so pleased to hear we were able to help you so efficiently- Emma, SF team x

Posted 5 years ago

“Love this site - you get what you see and great quality”

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Posted 5 years ago

Hey Trudie,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 5 years ago

“Good service.kind people always ready to help. MKunova”

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Posted 5 years ago

Hey,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 5 years ago

“Love the clothes service is quick And returns easy Needed to ask a question over a recent order It was dealt with quickly and resolved All good”

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Posted 5 years ago

What a lovely review to read Alison! I am so pleased you have enjoyed your shopping experience's with us. Thank you for sharing- Emma, SF team x

Posted 5 years ago

“Clothes are exceptional, service is prompt and all queries are dealt right away”

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Posted 5 years ago

Hey Michelle, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 5 years ago

“Amazing site and love every style of theirs I also had a issue regarding my refund which was sorted out straight away , no quibbles at all. Highly recommended.❤️”

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Posted 5 years ago

Hey,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 5 years ago

“excellent service as usual”

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Posted 5 years ago

Hey Lorna, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 5 years ago

“Thank you Sian for resolving this issue for me so quickly.”

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Posted 5 years ago

Hey, Thank you for leaving a review I am so happy that Sian was able to resolve your issue. Emma SF Team x

Posted 5 years ago

“Excellent services Beautiful clothes delivered promptly and any issues dealt with promptly”

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Posted 5 years ago

Hey Donna,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 5 years ago

“Great selection of clothes, good prices, excellent customer services. I have been buying from Silkfred for some time now and would highly recommend.”

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Posted 5 years ago

What a lovely review to read Alison! I am so pleased you have enjoyed your shopping experience's with us. Thank you for sharing- Faye, SF team x

Posted 5 years ago

“A fantastic clothes website,I’ve ordered quite a few bits now and have been very happy with my new clothes and boots 👍👍 and were delivered quick! Well done, will be ordering again soon, many thanks Amber Turley”

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Posted 5 years ago

What a lovely review to read Amber! I am so pleased you have enjoyed your shopping experience's with us. Thank you for sharing- Faye, SF team x

Posted 5 years ago

“Excellent customer service.”

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Posted 5 years ago

I am so pleased to hear we were able to help resolve your query for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 5 years ago

“Brilliant customer service offered qhen trying to return an unwanted item. So helpful and prompt. Thank you”

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Posted 5 years ago

Hey Emma,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 5 years ago

Silk Fred is rated 3.2 based on 480 reviews