Silk Fred Reviews

Name: Silk Fred
Rating: 3.26

3.3 Rating 466 Reviews

56 %

of reviewers recommend Silk Fred

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Metrics

3.3

Based on 466 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would love to order from silkfred but my god there are far too many unhappy customer reviews”

Helpful Report

Posted 2 years ago

Hi Ann, I am really sorry to read this. We do have a lot of happy customers, if you did place an order I am sure you wouldn't be disappointed. If you ever need any help, please drop us an email on hello@silkfred.com. We are always here to help with anything you need. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“Very disappointing response .. or rather lack of .. to my emails which I sent in the first instance on 5 January .. i would like to hear from someone with the intention to resolve this ASAP please”

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Posted 5 years ago

“Down side is that you've got to pay for returns i wont be using silkfred until thats resolved. Thankyou”

Helpful Report

Posted 5 years ago

We are working on it, watch this space :) Tamsin @ SilkFred

Posted 5 years ago

“I have only used silkfred once and will not be using this company again. I ordered 3 dresses 2 arrived together the 3rd arrived from Joli Moi, all 3 dresses were too long so sent them back. The 2 dresses from silkfred were refunded however because I sent the 3rd dress to silkfred instead of Joli Moi they are refusing to refund the 69.00. All dresses were tracked and received by SilkFred but are adamant the 3rd dress is missing. I also contacted Joli Moi direct but received the same response so will not be using either company again. Looking at previous reviews it seems to be a pattern.”

Helpful Report

Posted 1 year ago

Hi Noreen, I am sorry to read how disappointed you are. Please be assured we are not refusing your refund. As you returned items to the incorrect places, we do need to have the item located and sent to the correct brand before the refund can be processed. Once this has been done, you will receive your refund. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“If I could give them zero stars I would! I wish I'd read these reviews before I ordered. Another customer who missed the 14 day notification period by a few days because of being in hospital following having an accident. Same old response from customer services even though they would get items back within 28 day window. Absolutely appalling customer service. I will never order from them again and don't recommend you do either!!!”

Helpful Report

Posted 1 year ago

Hi Eleanor, I am so sorry to read how disappointed you are. Unfortunately, we aren't able to accept any returns which haven't had a return request on them within 14 days. This is stated on the returns form and on our returns page. Due to having over 800 brands online, we do need to stick to the returns timescales for the brands. I am sorry for any dissapointment caused. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“Completely inflexible return policy. I was ill and couldn’t arrange the return within the ridiculously short timeframe. I offered to take a credit note instead of a refund but it was a flat no. Their loss, I used to buy quite a lot from them, would never do so again and will warn others to stay clear! I wanted to return this order as cheap quality and ill fitting.”

Helpful Report

Posted 2 years ago

Hi there, I am so sorry to read this. As a website for over 800 independent brands, we do have to stick to our returns process stated online. I am really sorry for any inconvenience caused with this. Tamsin @ SilkFred

Posted 2 years ago

“I waited over 2 weeks for my tip to arrive - it’s very cheap looking infact it’s hideous”

Helpful Report

Posted 2 years ago

Hi there, I am really sorry to read that you were dissapointed with your item. If you haven't, please do contact us with your feedback so we can ensure this is looked into further with the brand. Thanks, Tamsin @ SilkFred

Posted 2 years ago

“Awful returns policy!! Not happy with this company at all! Purchased items for my wife’s Christmas present on the 27th November, ordered early due to covid delivery times. Turns out that some of the items are too small. Tried to return and was told that I hadn’t told them within 14 days of purchase and the Christmas returns policy doesn’t apply because it was ordered before the 1st December! How could I didn’t know until Christmas Day! So I am penalised for doing my Christmas shopping early! I don’t even care if I get credit for the website but there’s no point in keeping the items which are too smalland it wasn’t cheap at over £100. Is this how they make money? Refusing refunds and keeping people’s money! What a terrible company!”

Helpful Report

Posted 3 years ago

I am so sorry to read this Neil and would like to look into this further for you. Please can you email your details to faye@silkfred.com so I can investigate, as I understand above, you have only just fallen out of our return period?- Faye, SF team x

Posted 3 years ago

“Loved my dress but was disappointed with the top I ordered . Also it was a pain having to return the item bus your returns policy . It's put me off ordering again.”

Helpful Report

Posted 5 years ago

Hey Lisa, I totally understand. We agree our returns procedure isn't the best and we are working on huge changes to it so watch this space :) Tamsin @ SilkFred

Posted 5 years ago

“Clothes were of a really poor quality and fit. No size information can be found on their website so you have to take a chance that the sizes are true (I found they weren’t). To send the items back they have to go to different addresses meaning that you have additional postage costs which aren’t reimbursed. I wouldn’t use them again.”

Helpful Report

Posted 6 years ago

“Faulty item received and now silkfred will not answer my emails regarding refund. Ordered item. Came faulty. Got returns label and sent recorded delivery. Tried to email them to ask for an update and it's been radio silence. I sent 3 emails and facebook messenger and still nothing. When it comes to asking questions before ordering they are so eager to respond and do so within an hour. Then they've got your money so they don't bother. I'll be contacting my credit card company and trading standards. DO NOT ORDER FROM SILKFRED. It's just too much hassle, get cheap rubbish and most importantly you lose your hard earned money. This is totally unacceptable. I want my email answered and my money back.”

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Posted 6 years ago

“ABSOLUTE CON !! I will not buy from silk Fred again Return an item the next day after it was delivered as did not fit . I later had the item returned to me With an email say I had worn it and it smell of smoke !! I do not smoke !! The labels are All still attached and the one on the outside of the clothing Soo angry How many other people they done this to”

Helpful Report

Posted 1 year ago

Hi there, I am so sorry to read this. Please be assured the brands wouldn't refuse a refund without genuine reason. I have sent you an email earlier this week with a way to resolve this. Could you check for this? Thanks, Tamsin @ SilkFred

Posted 1 year ago

“took my bank details then said they didn't have what I want in stock”

Helpful Report

Posted 1 year ago

Hi there, I am so sorry to read this has happened. Unfortunately, I can see the brand were not able to fulfill your order on this occasion so a full refund was processed. I can only apologise for the inconvenience caused with this. Tamsin @ SilkFred

Posted 1 year ago

“Absolutely worst customer service… ordered an item for a Wedding.. was guaranteed to be delivered 5-7 days.., 3 weeks later & still waiting”

Helpful Report

Posted 1 year ago

Hi there, I really am sorry to read you are disappointed. unfortunately we have had some delays with our overseas couriers which we have been working to resolve, this has now been fixed so these issues should not occur again. I am so sorry that your order arrived later than expected. I can see you now have it. If you need anything else please do let me know. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“I was debating ordering from SilkFred for a wedding. Going by these reviews I think I will give it a miss. Has anyone actually got any good reviews about any items lol”

Helpful Report

Posted 1 year ago

Hi there, please be assured we have plenty of happy customers. Our main reviews are on Trustpilot, we have over 10,000 and many many positive reviews. Please take a look on there. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“I would give 0 stars if I could. Poor quality fabric which has rubbed after only wearing the dress for one day. Contacted customer services who refused to allow me to return for a refund. Beth disappointing service. I would not recommend and will not buy from Silk Fred again”

Helpful Report

Posted 1 year ago

Hi Cheryl, I am sorry to read this. We would only refuse the return if it was outside the returns window. Please can you drop me an email at hello@silkfred.com and I can look into this further. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“BEWARE WHEN RETURNING ITEMS! Like some other reviews on here, I too returned an item and was refused a refund for not sending it back in its origainal condition...excuse me...I sent it back in perfect condition, it was Silkfred that sent it back not its original condition! The £129 dress from Doll & Rag was returned to me (19th they recieved the item, 22nd back through my door...🤔 extemly quick) with muliple marks on it. I just wish I could post a picture of the marks, looks like I've brushed my teeth and dribbled down one side of it. The bloody cheek of it. No way was this caused by myself. I only tried it on and placed straight back into the original packaging. Silkfreds response "Unfortunately, as the order was returned not in its original condition, the brand is unable to issue refund." Something seriously dodgy going on here. It seems its my word against the companys so will be seeking further legal advice. I just hope they dont pull the same trick/get ripped off on the other returned dress £139. One positve thing, I do love the dress I kept. My advice is to film the packing process of any returns lol. As this was my first order with Silkfred, sadly I will not be purchasing from them again. Such a shame as there are some beautiful dresses I would of ordered. Once bitten twice shy.”

Helpful Report

Posted 1 year ago

Hi Ren, I am sorry to read this. I have replied to your Trustpilot review and can see this is still being looked into by one of our agents. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“Do not order from this company. This was my first time ordering with Silk Fred and it will be my last. Ordered several dresses as I was looking for bridesmaid dresses and they have absolutely ruined the experience for me. Claiming that a fault already on the dress has been caused by me and sending a random photo thinking that shows proof of it. Looking at other reviews this is a classic tactic that they seem to do with all of their customers. They are now withholding my money without my acceptance. Honestly stay away it’s not worth the significant stress I am now experiencing. Also in a cost of living crisis withholding peoples money for no fault of theirs is absolutely unacceptable. Do better SilkFred.”

Helpful Report

Posted 1 year ago

Hi there, please be assured we would never refuse a return unless it was sent back in a different condition to what it was shipped in. If you could come back to me with some order details on hello@silkfred.com I will look into this further for you. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“ALL ROUND TERRIBLE EXPERIENCE - don’t waste your time or money on it. Ordered 8 items which arrived in 5 packages, all were poor quality and badly fitting and needed to be returned. Printed 5 returns labels and packaged these up and took to the post office, all accepted except one which had to go to a different post office due to the type of tracking. Took it to another post office and item accepted but they advised they don’t provide a receipt. A couple of weeks later, I realised I had not been refunded for this item and the tracking showed the item had not been received at the Post Office. Spoke to Royal Mail who are aware a receipt cannot be given by all post offices and advised that Silk Fred needed to raise a claim so the company can be refunded and they can refund me be able to refund me. I explained to Silk Fred by email what had happened and they clearly did not want to raise a claim and after several emails this was half attempted but not completed as they said it wasn’t possible. Spoke to Royal Mail again who do not understand why Silk Fred won’t complete the claim when the process is so straight forward and the reasons they have suggested it can’t be completed are incorrect. Several emails later and this is still not resolve and am now being completely ignored. So no new clothes, loads of wasted time on packaging up returns, going to two post offices and probably 20 plus emails to the unhelpful customer services at silk Fred to try and resolve this and £38 down for the lost item. If you’re thinking about buying from this company I wouldn’t waste your time or money when there so many better quality clothes providers!”

Helpful Report

Posted 1 year ago

Hi there, I am really sorry to read how disappointed you are. Unfortunately, as your return tracking doesn't show any updates, and you have no proof of postage, we are not able to make a claim as there is no proof that this item was sent. I am sorry for any inconvenience caused by this. Thanks, Tamsin @ SilkFred

Posted 1 year ago

“If I could give 0 stars I would!! I ordered 2 dresses for a wedding, I had various other dresses coming from other stores too hence why I didn't create the returns label the day I received the dresses which was a week in total. I then caught covid and was very very ill spending 10 + days in bed, creating my returns online was the last thing on my mind. When I got better I then went to create my returns online, it wouldn't allow me as Silkfred have a 14 day returns policy. I emailed them asking politely if they would consider my returns as an exceptional circumstance, however, Lucy (senior member of staff) reads off a script and refused to accept my unused items (with tags on) and kept stating the 14-day policy. Even when I went back and asked for her to please consider my circumstance. I was a first-time customer and certainly won't return again!! My advice is don't purchase items from this site, 14 days is a ridiculous returns policy and for god, sake do not get covid, they don't have any compassion, infact the complete opposite. They really need to look at improving their customer service because it's appalling!! DO NOT BUY FROM THIS SITE!!!!!”

Helpful Report

Posted 1 year ago

Silk Fred is rated 3.3 based on 466 reviews