Silk Fred Reviews

Name: Silk Fred
Rating: 3.24

3.2 Rating 474 Reviews

55 %

of reviewers recommend Silk Fred

Company Reviews

Questions

Metrics

3.2

Based on 474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love your clothes and if I have a query you’re good at getting back to me.”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to write this review, I am so Lovely to hear that our customers love our products and we able to give you a good customer service experience. Emma SF Team :) x

Posted 4 years ago

“Thank you SilkFred Customer Services yet again, for a prompt and polite response to my query.”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to write this review, I am so happy that our team we able to give you a great customer service experience. Emma SF Team :) x

Posted 4 years ago

“I thought the service was very good and I am satisfied with the item”

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Posted 4 years ago

Hey Jacqueline, Thank you for writing a review, I it so nice to hear that we are providing a great service to our customers Emma SF Team x

Posted 4 years ago

“Great service, lovely clothes!”

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Posted 4 years ago

Hey Cheryl, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Fast, relevant and helpful.”

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Posted 4 years ago

Hey, Thank you for taking the time to write this review, I am so happy that our team we able to give you a great customer service experience. Emma SF Team :) x

Posted 4 years ago

“Very efficient and pleasant to deal with, I’ll be back”

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Posted 4 years ago

Hey Catherine, We love returning customers, I am so happy we could assist you....Emma SF Team x

Posted 4 years ago

“Lovely clothes and customer service was great when I made a mistake with my order! :)”

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Posted 4 years ago

Hey, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Probably one of the best companies I have ever dealt with - their customer service is excellent and I love their clothes.”

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Posted 4 years ago

Hey Ann, Thank you for taking the time to write this review, I am so happy that our team we able to give you an excellent customer service experience. Emma SF Team :) x

Posted 4 years ago

“Very good customer service , quick response, and good quality clothing.”

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Posted 4 years ago

Hey Diane, Thank you for taking the time to write this review, I am so happy that our team we able to give you a great customer service experience. Emma SF Team :) x

Posted 4 years ago

“Really good service good sizes and customer service helpful quick emails”

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Posted 4 years ago

Hey, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Good quality dress. When I followed up regarding delivery dates swift and prompt response. Excellent service.”

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Posted 4 years ago

Hey Allyson, Thank you for leaving a review, I am so happy we were able to resolve your delivery query and get your item to you. :) - Emma SF Team x

Posted 4 years ago

“Customer service very good dealt with my query promptly”

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Posted 4 years ago

Hey Deborah , Thank you for taking the time to write this review, I am so happy that our team we able to give you a great customer service experience. Emma SF Team :) x

Posted 4 years ago

“Reply to my questions were answers very promptly. Thank you.”

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Posted 4 years ago

Hey, Thank you for leaving a review, I am so happy the team were about to get this resolved for you quickly :) - Emma SF Team x

Posted 4 years ago

“Helpful, prompt service”

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Posted 4 years ago

Thats great news! I am so pleased we were able to help you with your query :-)- Emma , SF Team x

Posted 4 years ago

“I had missed the deadline for a return your agent was quick and polite and mad the process very easy”

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Posted 4 years ago

Thank you for sharing your experience with us! I am so pleased to see our team was able to sort this out for you :-)- Emma SF team x

Posted 4 years ago

“Fabulous company to deal with. Prompt, courteous, keep you up to date and very professional.”

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Posted 4 years ago

Hey, Thank you for taking the time to write this review, I am so happy that our team we able to give you a great customer service experience. Emma SF Team :) x

Posted 4 years ago

“Hannah was very pleasant and also very helpful. Service is always very good”

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Posted 4 years ago

SilkFred 6 days ago Hey, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, Anna will be super happy to read this :) Emma SF Team x

Posted 4 years ago

“Thankyou silkfred for your quick response when I'd not heard when my order would be delivered I had two responses within hours and my order was delivered that day.”

Helpful Report

Posted 4 years ago

Hey Jill, This is so nice to read, I am so happy we assisted in getting your order to you. :) - Emma SF Team

Posted 4 years ago

“Excellent communication, great product and fabulous service xx”

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Posted 4 years ago

Hey Joanna, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x

Posted 4 years ago

“I really wanted the pants I was inquiring about for my wife. Looked a good quality and she was excited about then. I just couldn’t get past the $21.00 shipping and if they didn’t work out, who knows how much to ship them back.”

Helpful Report

Posted 4 years ago

Hey Ed, Thanks for taking the time to write a review, We are working hard to improve out international clients experience, please keep up to date with our website Emma - Silkfred xxx

Posted 4 years ago

Silk Fred is rated 3.2 based on 474 reviews