“Although th role Silver Fern took in my overall trip to New Zealand was verv small I was happy on the whole with the service provided.2 things I would like to mention. First of all it seemed a little pointless to have a driver from the zinternational terminal inAuckland to the domestic terminal when there is a perfectly easy to follow walkway provided which is very welcome after a 17 hour flight.
Secondly when I arrived in Auckland late in the evening in the pouring rain I had a long wait for the shuttle which was a bit stressful as it wasn’t really obvious where to wait.
Otherwise all good and hotel staff very friendly as they have been all over New Zealand.”
Posted 2 years ago
Thank you for submitting a review for us and we're glad to hear you had a good time.
I apologise that it was not explained to you by your agent that the reasoning behind the meet at the airport was to give you your travel documentation, rather than to transfer you between terminals. I will ensure we make this clearer in future correspondence.
I will also speak with our New Zealand office to request that clearer instructions are given for the shuttle, so thank you for bringing this to our attention.
Sending best wishes for a speedy recovery,
The team at Silver Fern
“The holiday provided with an excellent snapshot of the country. The scenery was magnificent and we really enjoyed the hikes. It was nice to meet lots of interesting people throughout our stay at the various accommodations. The holiday itinerary worked very well.”
Posted 3 years ago
Hi Meg and Chris,
Thanks for booking with us, we’re glad you had a good trip overall and that the hikes worked well within the timeframe you had.
New Zealand is certainly one of those places – there’s no escaping the beautiful scenery – which seems to change around every corner.
Do let us know if you ever plan on returning and we'd be more than happy to put something together for you.