“I have had the watch a couple of months when the glass shattered and I do not know why. I first noticed it when I spotted broken glass (crystal?) on the floor. Only then did I see that the watch glass was broken. I have not got a clue how it happened as I had it on my wrist and I do not remember knocking it against anything.
First time this has happened to any watch I have owned. It is a smart watch and needs to be worn at all times. Should they really be manufacturing something this fragile?
Glass breakages are not covered by warranty - now I know why.
Looking at the posts on the Complaints site (lots of complaints re face breakages) it looks like I will have to pay at least half the original costs plus postage to send it to Burton on Trent. Not sensible if it is going to break after a couple of months so it is going in the bin and it will be the last Skagen I buy.”
“I Recently purchased a Skagen watch and additional watch strap. Accidentally I ordered the wrong size strap so had to contact customer services to amend the order. The staff there were really helpful and managed to sort out my order.
When I finally received my order there was a fault with the watch and again I had to contact customer services. They were really helpful and arranged a return immediately. Once the item had been returned they contacted me to let me know a replacement had been sent out.”
