Slaters Reviews

Name: Slaters
Rating: 4.00

4.0 Rating 24 Reviews

75 %

of reviewers recommend Slaters

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4.0

Based on 24 reviews


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Delivery Methods	Courier
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Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My main issue was around staff attitudes, I don’t personally find suit shopping comfortable and it wasn’t improved by the attitude of the staff member regarding my enquiry. Wouldn’t recommend.”

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Posted 2 years ago

“After booking and paying for 6 wedding suits in may, we got told 5 weeks before the wedding that the supplier can’t get the suits so have had to find another place at short notice to get our suits from. Nightmare, I def would not recommend this place… so unreliable ….”

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Posted 2 years ago

“Recently at Slaters, Preston, Lancashire I found a nice suit Magee brand, not cheap. Jacket was perfect I wanted to buy it but trousers very very tight. I asked if we can swap trousers with bigger size suit. Immediate answer was NO. With no hesitation they rejected my money. With no hesitation they chose to keep both suits on the rack instead of selling one. After swapping trousers they could easily exchange them with Magee, because selling me that suit is good for both: Magee and Slaters. When Slaters sell one suit, Magee can sell them another one. Can we order for me proper trousers? – I asked then. Immediate answer was NO. Later I found out from Magee they have Personal Tailoring service and Slaters know about it so they could order for me proper trousers. Even email exchange with Susan, Slaters Marketing Director, gave me nothing. She had a problem to offer me a solution, only one reasonable, to swap trousers with another suit. And she did not mention about Magee Personal Tailoring service, as well. So, definitely, customer satisfaction is not the priority for Slaters.”

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Posted 5 years ago

“All I can say is your Leeds store is very under staffed, staff running around like headless chickens, which is not good for the customer experience,”

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Posted 5 years ago

Hi James, Thank you for your review. We are really sorry to read about your experience in the Leeds store. Can you email contact@slaters.co.uk with your contact number as we would like to apologise in person. Regards Lee

Posted 5 years ago

“Hired a kilt for my son. Initially quite happy with the service as all the details were taken and paid for over 2 months in advance. Received an e-mail when the items came in. Went to the shop to pick them up and although I was being served by someone who looked fairly busy and wasn't giving me much attention I still managed to satisfy myself that everything fitted OK. Wasn't overly enamoured by the condition of the shirt and shoes received but after we washed and ironed the shirt and polished the shoes they were acceptable. It was when I returned the outfit that I ran in to bother. Firstly, it took the staff (And this was the departmental manager) over 5 minutes to find my paperwork. When they did they then told me that the belt for the kilt was missing. I replied that I hadn't received a belt and had not ordered one - My son was wearing the waistcoat and had no need for a belt. I was told by the department manager that it should have been in the bag. I replied that it wasn't and could 100% guarantee that I had not received it. At this point all the departmental manager could do was to keep reiterating that there should have been a belt and I would have to pay for it. No amount of assurances for me would suffice nor did he offer to look in to the matter. All he could say was that it was marked off in their paperwork. Incidentally, this was paperwork that I had not seen before and consisted of a checklist of items, I certainly had not been given that or been asked to sign out items. In a very busy shop in front of customers and my son I was being treated like a thief and a liar. No matter what I said the departmental manager continued to look sideways at me and continue with telling me I would need to pay. At one point he even said that he lived nearby me and he could drive round and pick up the belt!! Again, absolutely astonished by his behaviour. I was eventually asked to sign my paperwork and I made a point of signing that I was being forced to sign for the lack of a belt that I had not received. I have been shopping in Slater's for over 30 years and would never have thought about going elsewhere for shirts, ties or suits, but I'm afraid now that I will no longer give them any custom and I would advise anyone to steer clear and/or at least double check every item that you are booking out.”

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Posted 5 years ago

Slaters is rated 4.0 based on 24 reviews