SportPursuit Reviews

Name: SportPursuit
Rating: 2.16

2.2 Rating 75 Reviews

29 %

of reviewers recommend SportPursuit

Company Reviews

Questions

Metrics

2.2

Based on 75 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how SportPursuit made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SportPursuit 3 star review on 24th June 2021

Douglas French

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to contact them to return 2 jackets (which are over sized) and cancel 3 undelivered items and there is no response to my repeated request via their website.”

Helpful Report

Posted 1 year ago

“Generally great pricing, but starting to become unreliable. Several orders have not been fulfilled, though they do give money back promptly. I have had dispatch dates change and therefore not received the items for a particular trip and one order where I have been waiting for over 3 months with the dispatch date being put back every time I look, and in this instance not had a response following my email chase apart from they have logged a support ticket and that was 2 weeks ago”

Helpful Report

Posted 4 years ago

“When I click to buy this Winterjacke I don’t see if the package comes after 12 days, it’s usually 3-5 days. When it arrived, I want to return it because it’s quite small and came too late. I bought it from another supplier. I must pay for return fee. For me it’s bad experience from SportPursuit, I better buy it by Zalando👍.”

Helpful Report

Posted 1 year ago

“Took a long while to arrive, took ages to get a response and refund when I sent it back. When I did sent it back I had to chase for a response and then you deducted the cost of the return from the refund of my item.... really poor company, service and values... I also get bombarded with marketing from you... will not use again and will share my experience with others”

Helpful Report

Posted 1 year ago

“Ordered jacket 9th Jan,received a tracking order 11th Jan,no update since then. Sent email 20th Jan,no reply! Rang customer service, no answer,requested ring back,still waiting. Awful service!”

Helpful Report

Posted 1 year ago

“Bought a Marmot Solaris Gore-tex jacket for £140 and wore it once. It's slacked through the outer layer in places after just 10minutes in a medium shower on my first wear. I've been told that I need to respray it. I argued that I accept that these jackets need to be sprayed but not on the first wear. Poor quality outer shell and poor quality customer service.”

Helpful Report

Posted 4 years ago

“False advertising, very late shipping, lack of information, worse customer service.!!! DO NOT buy here!”

Helpful Report

Posted 7 months ago

“Still waiting for item to arrive that I ordered in mid May, so over a month ago”

Helpful Report

Posted 10 months ago

“Clothing sizes on the website are inaccurate, returns have to be funded at your own cost, quality is questionable”

Helpful Report

Posted 1 year ago

“I don't mind wait longer but if you give an estimate delivery date(28-31March) you should respect it. One week after the estimated delivery and I still haven't received my parcel. One week after the estimated delivery and their customer service doesn't reply. For an on line company your logistic is very poor as it is your customer service.”

Helpful Report

Posted 1 year ago

“Terrible wouldn’t recommend”

Helpful Report

Posted 1 year ago

“Sent the completely wrong order and I waited 25 days to receive this item. Not happy at all customer service is a joke”

Helpful Report

Posted 1 year ago

“Appalling service and customer service. Ordered wife's boots on 6 Dec, arrived 8 Jan on 48hour postage. Zero help from customer service, struggling to get a refund. Avoid at all costs. The stress and ripoff is not worth the saving.”

Helpful Report

Posted 1 year ago

“Very poor service. I received items that i hadn't ordered and made contact for a return attaching photos. There was a period of email tennis asking me to clarify the situation and attach photos, offering me a Royal Mail return that didn't work and another one which I would have to pay for and finally a return that worked. I've sent the incorrect items back using this, having to take time off work to access a post office. I have still not received the original goods or a refund. I am very disappointed by the service of Sport Pursuit as it seems that if I had just kept the goods - much more expensive than the goods i ordered and sold them on FB that would be fine, but by being honest i have been penalised by their atrocious email based system and poorly trained staff who didn't seem to know what they were doing, or even how to check an email trail.”

Helpful Report

Posted 1 year ago

“Absolutely rubbish online shop I ordered a pair of Salomon boots wich after 6 months started to fall apart on both forefoots .I put pictures and an honest review on their website and it was taken down a few minutes later.They wanted my £170 for the boots and then just took down my review like that ? Utter garbage - PLEASE SATAY WELL CLEAR”

Helpful Report

Posted 1 year ago

“ordered 380 euro of clothing for my new EMTB bike, stated delivery date 14/16 April still not received full order as of today 26/04 no sensible updates. do not order unless happy to wait two weeks extra :(:( Then after signing up for account get junk mail to add insult to injury every day but no order delivered”

Helpful Report

Posted 2 years ago

“Ordered several items and all delivered and as expected. Have noticed that you can get the items cheaper elsewhere at times so be aware the RRP might have been when the item/range was launched a year or two ago 🤔”

Helpful Report

Posted 3 years ago

“This was the absolute worst experience I've had with a company. DO NOT order if you are international. After weeks and weeks of messaging back and forth due to the wetsuit not arriving they finally gave up and said it was lost. I wanted to pay to expedite the shipping since I informed them of my event being 2 1/2 months after my initial order numerous times in the process and they refused to even let me pay for faster shipping. When I said I no longer needed the package they sent the replacement anyways and have refused to refund my order. DO NOT ORDER if you are international. There is no package tracking and the customer service is horrible. I've had to buy a wetsuit on top of the wetsuit they refuse to refund me for that has taken over 2 months to arrive (and still waiting). I've written over 1 month delivery but the items are yet to be delivered and I paid APRIL 14, 2019. It is currently JUNE 17, 2019.”

Helpful Report

Posted 4 years ago

“Excellent prices great customer care”

Helpful Report

Posted 6 years ago

SportPursuit is rated 2.2 based on 75 reviews