“This company helps people steal money from you. A person can use their card to pay and then they report disputes and lied and said they have no knowledge. Do you know what square does? Nothing the most useable card payment services I have ever use. I’m going to stop using their services it’s a horrible company.”
“If I could rate it zero stars, I would! My business is barely 1 month old. I signed up to use Square per a family recommendation. I am primarily an online business, but also plan on doing local vendor events, so I needed a type of POS I could use on the go. I set up my website right away through Square so I could start accepting orders. I processed a total of 3 transactions within the first week, all fairly small amounts as my items range from $10-$25. My first 2 transactions go great, money is transferred into my account the following morning. The 3rd however, i am still trying to retrieve from Square after having my account deactivated for unknown reasons on November 19th. Their system has unlinked my banking information from transfers and the system does not allow for it to be reconnected. The e-mail I received from Square on Nov. 19th was extremely vague and directs you to contact custom support if you feel this deactivation was done in error. As I have done nothing to go against any of their terms and conditions, I attempted to contact them via the phone number provided in the e-mail. When I call, since my number is associated with my account, I am met with an automated recording stating my account has been deactivated and any money in my account will be released within the time frame noted in the e-mail. Nothing in the e-mail I received states anything about transfer time. I have replied to the e-mail several times, I have also e-mailed a separate e-mail address I found on their website. The only other option they give is to do a chat within their website. The first person I spoke to through chat was extremely rude and told me my account was under review and that could last 3-5 days. When I told her it had been close to 2 weeks, she basically told me oh well, keep waiting. The 2nd time I spoke with chat, she assured me she would escalate my complaint to someone who could help me and I would hear back via e-mail very soon. That was the beginning of last week. I have done that several times as well and keep getting told they have no information and I need to e-mail customer support. When asked about a time frame of when they typically respond, I'm told just to wait. As of right now it has been 1 week since I last spoken with chat and sent an e-mail. Still, nothing. Their customer service is appalling and I would NEVER recommend anyone using their services.
But don't worry, I do still continue to receive all types of Square marking e-mails on a daily basis!”
“One of the worst company on earth stay away, very difficult to work with them. Unprofessional, most of the employee doesn’t speak English terrible. Terrible. Terrible Customerservice.”
“Cancelled my account without any warning, said I violated terms and conditions. I read terms and conditions and cannot see anything I have done wrong. Contacted Square support, they do not know why account was cancelled. They gave me no notice which means I am now losing sales on my established website until I can get another account up with a different company. This makes Square unsuitable for business owners, they will not think twice about causing massive disruption by pulling your account”
“Square has been a horrible experience since day one. I had a free website on Weebly for many years, I guess Square bought Weebly and I got forced onto Square where they PERMANANTLY DISABLED my old website. I was RIPSHIT, so they offered me an annual fee of $72 with a promise that it would not increase, that it would be a fixed rate. With that, I hired a web designer to rebuild my site on the Square platform. Not cheep. One year later, they 'removed' that plan and tried to force me into a new plan for $192.88 a year that would automatically be charged to my account unless I removed it. Now I have to re-hire my designer to go build my site elsewhere. Square SUCKS.”
““They froze my account due to so-called suspicious activity, which meant that I could not transfer money nor use my debit card, nor accept payments! For them to freeze businesses acct and not offer a way to immediately rectify the situation to the owner is beyond me. They in fact completely disable a company to be able to do business, but they call it protecting the business. How is it protecting the business If you are completely taking away their ability to conduct business? They offer no phone support over the weekend and no access to their so-called security team which handles this type of situation. Support for your business is nonexistent over the weekend.”
“They are the absolute worse company to trust when it comes to credit card information. I wont go in depths, but they have allowed a fraudulent company to create an account with my company and charge random peoples credit cards. THEN denied the transactions ever happened, even though we had the receipts from the people that were scammed.
PS NO CUSTOMER SERVICE!”
“SCAM FRAUDSTERS stay away if you are applying for a new account:
This company is run by fraudsters , got invite to open account with them , used stripe in the past so said lets compare it. first setup process was impossible , reader didnt work, had multiple businesses to bring over , tried to create account as corporation and solo proprietorship and it was impossible to add multiple entities under same profile, also reader doesnt work spent 3 hours with , tried to disable developer mode on the phone but it didnt work. anyways did test transaction and got email that account wasnt approved with no option to reply , tried to use support but cant reach anyone which is very unprofessional for size of company like theirs and money is now locked in the account with no way to contact them support says try to reply to accounts team but email says no reply !!!!!: Alyina
this is very unprofessional message from their support who claims they gave me email but they didnt and email cant be replied , seems they just use chat bots FRAUD again:
Alyina
07:59 PM
At this point, the conversation is becoming unproductive. I have given you the correct information about your account status several times. The Support team won’t be able to assist further via messaging in regard to this issue.”
“This company is the worst. Used them for two months for my small internet business I've had for 22 tears.. Then all of sudden they deactivated me for no apparent reason.”
“Not trustworthy. I started my business, went through the application process, it took 4 days for them to validate my bank account, once that was done, I added my products on SquareUp, started social media campaigns to drive new sells and right after the first sell I get an email saying my account has ben deactivated immediately. That any payments I would receive in 90 days.
I emailed them back asking what was going on and the response was, "This decision is final".
Here I am, hanging, with social media ads running and I can't sell.
After reading other reviews, I've seen I'm not the only one, this issue. Not worthy to trust this company.”
“I needed to be paid for services rendered and Squareup claimed they were free if you chose two day transfer. I was to be paid $2200. but they only transfered $2127.10. Tried to inquire about it but they wanted to blaim the person paying me. So Square took $72.90 for the transfer!”
“You’ve got such a low rating for a reason obviously you doing most of the things wrong then -
Including inconveniencing me big time and running late, start a business!! “Thanks” - you are JUST USELESS
Order no. GB-360232463”
“Don’t trust them, they take your money and offer little help and blame weebly for their mistakes!!! Unable to sort anything out and not very professional”
“I opened up my own business and started to use square to accept payments. I run a service based business as a licensed massage therapist. After every transaction they required an invoice and more information. By doing this they suspended the money I made for the massages I did...during the holiday season a lady purchased a gift card for her mother. After the transaction they suspended the money for the gift card. As well as all other payments I received for massage. They said they'd hold it for 90 days before transferring it and they deactivated my account. I gave them information for the business( invoices, website, bank business checking, services, products offered, business license and all). I made sure everything was up to code. In the end they said it was a final decision. I called customer service, I was nice, calm. I explained everything that happened...but they could not give me any reasons or anyone to talk to. Apparently they don't transfer calls for deactivated accounts.”
“They let you sign up and then claim your not legitimate business even when you provide your business registration with the state and ask for invoices that you created USING THEIR APP. Deactivated my account and HOLDING MY PAYMENTS FOR 90 DAYS! Support is worthless just tells you another group handles verification. Do not recommend at all.”
“Garbage communication! Will hold your funds without communication to you
Will
Not let you email or call directly to the support team that has the stop on your account!
Run far run far beware!”
“They froze my account due to so-called suspicious activity, which meant that I could not transfer money nor use my debit card, nor accept payments! For them to freeze businesses acct and not offer a way to immediately rectify the situation to the owner is beyond me. They in fact completely disable a company to be able to do business, but they call it protecting the business. How is it protecting the business If you are completely taking away their ability to conduct business? They offer no phone support over the weekend and no access to their so-called security team which handles this type of situation. Support for your business is nonexistent over the weekend.”
