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Swytch Bike Reviews

4.1 Rating 1,663 Reviews
86 %
of reviewers recommend Swytch Bike
4.1
Based on 1,663 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 44%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Swytch Bike 5 star review on 29th April 2025
Jayne
Swytch Bike 4 star review on 29th April 2025
GC
Swytch Bike 4 star review on 29th April 2025
Anonymous
Swytch Bike 4 star review on 29th April 2025
Happy Of Sussex Uk
Swytch Bike 4 star review on 28th April 2025
Anonymous
Swytch Bike 4 star review on 25th February 2025
Barthélémy ANTOINE
Swytch Bike 4 star review on 25th February 2025
Ruedi Kühne, Sevelen, Switzerland
699
Anonymous
Anonymous  // 01/01/2019
Brompton Kit. The concept is brilliant, and probably a great way to experience electric biking on a larger bike. However, it is flawed with poor quality parts. The motor itself has a significant rolling resistance, I have been in contact with the support team who assure me that this is normal after viewing the video I sent them of the wheel barely freewheeling 2 revolutions (this is after a good running in period). For comparison the Brompton electric motor freewheels the same as a normal wheel. Why worry about the motor resistance, well the battery range is optimistic and with this motor, running out of juice is not something I relish. Their statement of having no drag is misleading! I cycle 6km a day for work, and if I don't charge it every day the battery starts dieing around 10 Km, no where near the 30km range it is supposed to have. This is at moderate speed and level 3 on the assist. My main niggle is the handle bar battery mount, if I dont clean the contacts on a weekly basis, then I get issues with motor sounding like a bag of bolts and loosing power, as it looses one of the drive signals to the motor. To be honest it is a waste on a Brompton as I always use a bag and can easily slip a battery pack into that. The customer service is good, and I have no problems with the company. Would I buy again? No. We have another Brompton to convert, and I have subsequently found other retailers offering conversion kits at a better price. In fact I think we will just order a kit from china and convert it ourselves.
Helpful Report
Posted 3 years ago
Dont get me wrong. Lovely product however broke within 3 weeks. (after waiting 3 months for it to arrive) Support is what brings it down. Customer service is probably the worst I have ever come across, and the only method of contact is email. To be fair a month of emails and they have identified the issue, a replacement was sent, and it has fixed the issue, but another quirk has occurred. The roads and paths where we live are bad, and in doing so the handlebar bracket twists, stretching the little strap beyond repair. So had to do my own little "patch". Lovely product. But if anything goes wrong, you will be extremely disappointed with the support
Helpful Report
Posted 3 years ago
Thank you for taking the time to share your experience and we are sorry about the situation. However, we are happy to see that you are being looked after by our support team. Feel free to let us know if we can assist at any time! The Swytch Team.
Posted 3 years ago
I must firstly give the the bad side - when I first ordered my Swytch Bike the delivery time was stated as 10-12 weeks, with ‘customers’ saying that they had received delivery in 10 weeks, which sounded ok. I had to wait 24 weeks, from my order to delivery. The good side is that It is very easy to set it up & works great, really pleased with the whole set up. From Les Hoare
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Posted 5 years ago
Received it in good time but I am missing the charger so have been unable to use it so far. Have written an email but still awaiting reply. Frustrating, and no phone number to call. Will be returning if no reply.
Helpful Report
Posted 6 years ago
Swytch Bike is rated 4.1 based on 1,663 reviews