“Not even worth one star. Don’t waste your money or time. It’s apparently only accessible through app and I couldn’t even download it on my US smartphone. I also couldn’t access my account for the whole duration of my trial period and never received any password reset emails so could never log in to even use it. To top it all off, the customer service is just shocking. Very unhelpful, took ages to respond, and simply uneducated. It’s also basically impossible to contact them unless signed into your account which I could not even access. If you have any issues at all they won’t help you solve it. Don’t risk it!! Wish I had read all the other bad reviews before signing up.”
“TasteCard are a horrible and fraudulent company with absolutely no ethics or morals. Not only are the deals offered now completely lacking, meal discounts are pretty much Mon - thu if you can find anything you like and you can find similar offers on the restaurant websites yourself. On top of this if taste card have your payment details they will use them without your permission or provide you with a single reminder even if you accidentally signed up for auto renew a year before it was just due. Now I would've been forgiving of this if however on the same day and literally hour I saw the fee leave my account I contacted TasteCard for a refund and cancellation and was met with a no, which goes against my rights. I tried to fight the claim internally with them and they were rude and obnoxious. I would've taken them to small claims and won however they are preying on busy people like myself who just haven't got the time. I can see a lot of people have had this issue and if the only reason they are still in business is by nicking/thieving peoples money then they should be trading. I understand if it had been a month or maybe even a week before contacting them for a refund but an hour just goes to prove how disgusting they are!”
“I wanted to give zero stars but it's not allowed.
Contacted Tastecard on 26th August as I tried to use the card in a restaurant and the app wouldn't open
Followed this up the following day by removing app and downloading again still no luck
Contacted Tastecard again and was on phone for over 30 mins then just got cut off
Followed their guidance to get a new password and re activate it, still no joy and no reply from Tastecard
Emailed 2 further times on 29th and 31st August, got no reply, called again on 1st September and after 45 mins waiting it cut me off again
The app is still not working just shorting out when you put in log in details still no reply from Tastecard and when I tried to call today they have taken down their phone lines, totally disgraceful behaviour
They take your money and don't offer a service, it's now been unusable since 26th August and they have made no contact whatsoever what's joke
Iv asked for a refund got no reply at all.”
“Onus on customer to cancel or monies are deducted automatically. At a time of pandemic and shielding for us oldies and therefore no eating out, the patronising attitude of a scripted response of customer service refusing a refund added insult to injury. Buyer beware, don’t do it!”
“Totally shocking company, tried to cancel my subscription but could not do so, Tastecard refused to refund the £39.99 that they took from me via my credit card.
If you have had a bad experience with Tastecard regarding their renewal practices please get in touch with BBC Watchdog, I have. The more people that contact them the better chance there is that it will be take on board and hopefully get the result we all want.
https://www.bbc.co.uk/programmes/b006mg74”
“I'd you want to be conned this is your place. They auto renewed even after I cancelled, then refused to refund me. My bank had to get my money back. Complete scammers”
“I have put several complaints in about this company tastecard, they took my money and have point blank refused to refund it, I urge people to be careful when trying to cancel this service, no notice is given and even when you do cancel they take your money anyway, they don't care even the CEO's don't have the decency to acknowledge you when you right to them direct. they really don't care. refer to #wastecard on twitter for other people in the same boat. disgraceful company”
“Over the years I have used TasteCard on and off, generally when I can afford it.
I moved from a major city about a year ago to a rural area where I forgot about TasteCard until they sent me a free trial. During the free trial I struggled to find anywhere local that accepted it so decided against renewing it.
I then completely forgot to cancel my renewal and emailed them on the day it renewed to ask could it be cancelled as I had made a mistake (my fault) but was told no chance of a refund as it was my fault.
I feel in this day and age if your customer does not want something, forcing them to pay for a product they don't want is not a way to make your customers happy. I have dealt with many companies over the last few years and from time to time if I've accidently forgot to cancel a renewal they've been happy to oblige!
I hope you enjoy the single £34.99 payment you make from this as you've lost a customer for life. I won't be using TasteCard ever again, nor will I be recommending it to friends or family.”
“Unlike other similar cards I've looked at Tastecard actually cover lots of restaurants in my area and the savings are great. Would definitely recommend”
