“I have suffered the same distress as many of these other reviews with the auto subscription!
To make it especially infuriating, when I contacted them to try get a refund, they are telling me they have sent me reminders and that I have opened them. This is an absolute LIE!!! They did not send me reminders. The only email I received was ‘thank you for your renewal’ which was after I emailed asking for a refund and the money already taken.
If I had received reminders I most certainly would not have continued a membership I have never used!”
“I was misled by Tastecard. I paid £1 for what I believed was a charity-linked promotional offer. At no point did I clearly see or understand that this would automatically renew at £39.99. The welcome email I received contained no clear mention of renewal or the full price.
Later they sent a renewal notice, but it went into my promotions folder along with marketing emails, so I never saw it until after the charge had been taken. To my surprise, £39.99 was withdrawn from my account without my active consent.
When I looked into cancellation, their own FAQs state that “payments taken prior to a cancellation request are not eligible for refunds.” This policy is unfair and does not reflect UK consumer law. Under the Consumer Rights Act 2015, terms like these can be considered unfair because they deny customers their statutory rights.
I never knowingly agreed to an automatic £39.99 renewal, and I feel this business model relies on people forgetting or missing small-print details. It is disappointing that a company operating at this scale chooses to use such practices.
I have now requested cancellation and a refund, and if this is not honoured, I will be escalating the matter to my bank for a chargeback and to Trading Standards.”
“Tastecard has turned into an absolute disgrace. No renewal notice, a charge that was £10 higher than advertised, and when I questioned it, they point-blank refused to give me a proper refund. Instead, they tried pushing me into either a partial refund tied to some other membership I didn’t want, or an “extended membership” I never asked for.
Their customer service is appalling – completely unhelpful, robotic replies, and zero accountability. Rather than resolving issues fairly, they fight tooth and nail with their own customers just to cling onto a measly £20. In the grand scheme of things, it’s a laughable amount for a company to damage their reputation over, but it shows exactly where their priorities lie: not in providing value or honesty, but in squeezing every last penny out of people.
Tastecard used to feel worthwhile, but now it’s utterly useless. The restaurant list is shrinking, the discounts are barely worth it, and the whole experience feels like a scammy subscription trap.
A company that will argue relentlessly over £20 instead of keeping its customers happy is not one you should trust with your money. Tastecard has gone downhill fast, and I wouldn’t touch it again. Avoid it like the plague.”
“My membership was auto-renewed on 18 September without my consent. I contacted Tastecard on the very same day to cancel, yet they refused a full refund and instead offered me only £10 back as a so-called gesture.
I never even used the previous £1 promotional year because I quickly realised the membership was not worth it. The deals were poor and the value simply was not there. This makes the renewal even more unfair as I had no interest in using the service.
When challenged, Tastecard repeatedly relied on their own interpretation of consumer law, insisting that the 14-day cooling-off period does not apply to renewals. This is misleading and does not reflect the protections UK law provides to consumers. Practices such as automatically renewing subscriptions without explicit consent and making it difficult to obtain a refund constitute poor business practice and are precisely what consumer protection regulations are designed to prevent.
From what I have seen, many other customers have faced the same issue. If you find yourself in this position, do not accept the token refund they offer. You should pursue your full rights through PayPal, your bank, or Trading Standards. Companies like this rely on customers giving up rather than enforcing their legal rights.
I have escalated my case and will continue to do so until I receive a full refund.”
“Absolutely dreadful company. Never received a renewal reminder, had no idea it was on auto renewal, never wanted that at all, saw the money pending from my bank account, not taken just pending, contacted them THE DAY OF THE RENWAL before the money has been taken. They refused to let me cancel and took the full amount. I explained repeatedly i hadn't used the card in the last year, couldn't afford to eat out, could not afford the payment. They completely refused to not take the payment, took the full amount, absolutely nasty behaviour. Said they sent a reminder email but funnily enough, theres non in my mail or junk mail despite the letter telling me they had taken the money came straight to my in box. Would never recommend anyone take out, if they have to keep customers by acting like this it tells you what sort of company they are.”
“I was charged £39.99 on 17 Sep 2025 for a tastecard membership I did not intend to renew. I didn’t receive (or notice) any renewal reminder. After I queried the charge, tastecard told me my membership was on an ongoing subscription and refused a refund, saying a reminder email was sent on 07 Aug 2025 and that I hadn’t cancelled before renewal. They’ve cancelled future renewals but kept my membership running until 17 Sep 2026, which I don’t want and didn’t knowingly renew.
This experience feels unfair and opaque: unexpected auto-renewal, no goodwill refund, and a scripted response. If you try tastecard, set a reminder to cancel well before the renewal date and confirm that cancellation actually processed. I won’t be using tastecard again.
(Reference: £39.99 renewal on/around 17 Sep 2025; support email from “Riley” declining refund.)”
“Absolutely HORRIFIC company. AVOID AT ALL COSTS. Customer service is terrible, advisors are rude and unhelpful. The company auto renew and argue they have sent out auto renewal emails - these hadn’t been received by me and none received by post. They renewed my tastecard on the same day my old one ended then made me jump through hoops and have to email to request a subscription cancellation (this is against the digital markets and consumers act 2024 which states cancellation needs to be as easy as sign up. It wasn’t). They have then refused to refund me although they have cancelled the subscription even though I am entitled to a 14 day cool down period as per the digital markets and consumers act for subscription renewals. DO NOT SIGN UP. Keep as far away from this robbing, thieving company as possible. I will be reporting to the consumer ombudsman.”
“Unethical Auto-Renewal and Poor Customer Service
I feel deeply let down and frustrated by Tastecard. Without any prior notice, they auto-renewed my subscription and charged me £29.99 — money I simply couldn’t afford at the time, as I’m currently in a financially difficult situation. The most upsetting part is that I never used the service, not even once throughout the entire membership period.
I emailed them three times, explaining my situation and asking for a refund. Each time, they dismissed my request, simply stating that I had agreed to auto-renewal when I initially signed up. There was no reminder or warning before the charge was made — something most ethical companies do as a courtesy.
In my opinion, this is a violation of basic consumer rights and a shady business practice. A company that truly values its customers would at least offer some flexibility or understanding, especially in genuine cases like mine.
If you're considering signing up for Tastecard, beware. Read the fine print very carefully, and be aware that once they have your card details, they will charge you again without warning. I feel scammed and powerless, and I wouldn’t recommend this service to anyone.”
“This card is no longer as good as it used to be. Very limited places accept on a weekend. Would never purchase again. Please do not waste your money.”
“Charged me for a subscription I cancelled in the trial period (through their app), and have no way in which to contact or dispute this except generic customer inquiries. I cannot even get a password to access the account online, as their password recovery tool does not work. Their service is a scam. Do not use any trial period.”
“None of the offered ever work. Evening if you take the cards to the counter (Morrisons Cafe). Pizza hut didn't work. Just tonnes of messing around with passwords and unlocking codes for poor offers that don't usually work.”
“I need a refund for some theatre tickets bought through Tastecard as the show was cancelled. Nearly a week later I'm still waiting. The customer service is absolutely abysmal.
Must have sent about 10 emails and just keep getting passed from one department to another. Never again!”
