“Unethical Auto-Renewal and Poor Customer Service
I feel deeply let down and frustrated by Tastecard. Without any prior notice, they auto-renewed my subscription and charged me £29.99 — money I simply couldn’t afford at the time, as I’m currently in a financially difficult situation. The most upsetting part is that I never used the service, not even once throughout the entire membership period.
I emailed them three times, explaining my situation and asking for a refund. Each time, they dismissed my request, simply stating that I had agreed to auto-renewal when I initially signed up. There was no reminder or warning before the charge was made — something most ethical companies do as a courtesy.
In my opinion, this is a violation of basic consumer rights and a shady business practice. A company that truly values its customers would at least offer some flexibility or understanding, especially in genuine cases like mine.
If you're considering signing up for Tastecard, beware. Read the fine print very carefully, and be aware that once they have your card details, they will charge you again without warning. I feel scammed and powerless, and I wouldn’t recommend this service to anyone.”
“This card is no longer as good as it used to be. Very limited places accept on a weekend. Would never purchase again. Please do not waste your money.”
“Charged me for a subscription I cancelled in the trial period (through their app), and have no way in which to contact or dispute this except generic customer inquiries. I cannot even get a password to access the account online, as their password recovery tool does not work. Their service is a scam. Do not use any trial period.”
“None of the offered ever work. Evening if you take the cards to the counter (Morrisons Cafe). Pizza hut didn't work. Just tonnes of messing around with passwords and unlocking codes for poor offers that don't usually work.”
“I need a refund for some theatre tickets bought through Tastecard as the show was cancelled. Nearly a week later I'm still waiting. The customer service is absolutely abysmal.
Must have sent about 10 emails and just keep getting passed from one department to another. Never again!”
“This is a rober company. I have cancelled my subscription last year and got the confirmation email that it has been cancelled. And this year, out of blue, they again sending me renewal email. That's ridiculous! This is how they trying to get your money off you! They are re-activating the renewal and the money should be taken in a few weeks. Can you imagine if you miss this email? How much profit did they do acting like this?! Not a genuine company. Would never ever recommend it to anyone.”
“Useless company, accidentally signed up to the trial and then got debited even though never used it and nothing close by to use it with. Waste of money. Tastecard wouldn't refund me. Don't join, such a scam”
“Tried signing up for tastecard...got through to payment and then nothing.... keep checking my bank account to make sure they haven't taken the money..”
“TERRIBLE company with ZERO customer service. A random payment of £29.99 taken from my credit card stating “VUE CINEMA HUDDERSFIELD”. (I live in East Anglia, never been to Huddersfield). I registered an account at random, a long time ago.. DID NOT join a subscription! I had the app on my phone, but did not use it, or see value to it so deleted it. NEVER put my card details in, and it is not showing as an accidental subscription on my phone. They refused to refund the amount and kept repeating their T&Cs. “Resolutions Manager” was unhelpful, not comprehending my points and resolved NOTHING. Highly irritated, and having to escalate through my bank.”
“STAY AWAY!!!!!
There's no way to cancel this! Cancelling my membership in the app by pressing 'cancel membership' and getting a notification that my membership has been cancelled is apparently not 'a valid way of cancelling the membership' so a full annual membership has been processed. I have now been emailing customer support for weeks they refuse to refund me.”
“Terrible customer service, havent used my Tastecard in 2 years but still charged me for a renewal. They take the money whilst apparently sending you an email 2 months before taking it, even though I had no email and they are saying they will not refund even though I do not want the product and no email was received (even checked junk and deleted). They even had the audacity of telling me after I said to cancel and to refund to tell me what great discounts I will recieve for the next year. I recommend no one sign up for this.”
“This is a complete scam. I have tried multiple times to cancel and it blocks me and charges me anyway. Appalling company that should be investigated for its practices.”
