“I ordered a mystery box for £95 and not only did I get probably the lowest priced, cheapest clothing they had in their warehouse, none of it fit me either. I received 3 Brixton T shirts, a Brixton hoodie, a HUF cap and a The Hundreds cap. Basically the first things that would come up if you clicked on ‘Sort by Lowest Price’ on their website. I received two caps that did not fit my head, and the so called Medium t shirts were baggy and felt more like a L or XL. I was aware that they said there are no refunds or returns, but this was a joke. So I simply asked if I could get a refund as I hadn’t even worn anything and everything was still in the box. I received an email back saying there were no returns or refunds, to which I replied with ‘It is not my fault that the clothes don’t fit me, please can you reconsider’, to which I received a very patronising email back from ‘Jack’, starting his email with ‘Again,’ and then simply repeating what he had said in his first email. I am shocked with their unprofessionalism and I will never ever buy anything from thechimpstore again. I strongly, strongly advise you against purchasing one of these so called ‘Mystery Boxes’ from their website. The gear in there amounts to about £50-60 maximum rather than the advertised ‘£300 worth of last seasons apparel’. DO NOT PURCHASE”
“Having ordered the black friday mystery box, I was disappointed to discover that out of the 6 items I had received, 50% of them were also included within a couple of my friends' order also... which makes me feel that there wasn't really too much 'mystery' involved.”
“Amazing service! Great range of clothing at good price. Ordered online Friday morning and received in Canada on Monday afternoon which was unbelievable.”
“Chimp store have an excellent range of affordable, good quality street and casual leisure wear. Top notch service, well packaged items and quick delivery. A truly great shopping experience.”
