THE OUTNET.COM Reviews

1.5 Rating 126 Reviews

13 %

of reviewers recommend THE OUTNET.COM

Company Reviews

Questions

Metrics

1.5

Based on 126 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does THE OUTNET.COM resolve customer queries?

Helpful Report

(11 hours ago)

Greater than 63% of reviewers feedback is THE OUTNET.COM takes over a week to resolve customer queries.

Helpful Report

(11 hours ago)

63.16%

Industry Average

“ They are the best company for getting designer items at reduced prices. Part of Net-A-Porter, they sell very "up-market" clothes at amazing prices. Fabulous styles and great service. Customer Service is the best - very courteous and helpful and on line 24 hours a day! Try it - you won't be disappointed! Sue R ”

- Susan

THE OUTNET.COM Reviews

Customer Service - Average