The Perfume Shop Reviews

“ I tried contacting through email and my email was closed I then tried to ring customer service after searching for their number online , after 40 minutes waiting the man told me to email photos which I explained I already had and the email was closed I said I would like it sorting here and now , the "gentleman" continued by putting down the phone on me , no aggression no rude words and that's how these clowns respond. ”

“ Issue is their delivery process: Whichever courier service or delivery system My Perfume Shop has is not worth the hassle of making a purchase. ”

“ So I contacted Customer services. ”

“ I will never buy any product from this shop again. Made 2 orders online for collection at Blanchardstown, Dublin, Ireland, one 424 eurs and one 25 eurs. Collected the first order but the second order was missing. Contacted customer service by email with no response and never hear back from chat. 25 eurs are not much to lose but customer service is too bad. Don't recommend the shop. ”

“ If i could give hem a score less than one star i would. Terrible customer service based in south Africa. They are rude and spoke to me unbothered. I paid for next working day delivery and it was 3 days late and also delivered damaged and some perfume missing Still battling with them for a refund. Absolute nightmare of a company. ”

“ Awful customer service need to be trained in customer service to start with poor manners when you're spending £200 went last Friday and today with my sister she spent the same will not be going to Liverpool one store again ”

“ Had a problem with an order on 04/10/2024 the order went through 3 times and 3 payments taken from my account . Contacted you to have 2 orders cancelled but all 3 were . One charge was reversed by my bank on 20/10 but am still waiting for the other 2 refunds . I have been emailing constantly and and was told on 10/10 I would have refund in 3-7 working days.. still no refund yet 2 weeks later . Dreadful service ”

“ I get empty bottle of perfume then bottle was broken in pieces .. I write to tps they want evidence this was a joke I think who normal keep at home preces of glasses !? I send to them empty bottle of perfume what I get and damaged boxes ! They don’t want send to me new perfume or refund to me terrible service ! I m not recommended really unprofessional! ”

“ Customer service was abysmal and failed to even offer an exchange. ”

“ I never expected to be given the run around of excuses and shifting of blame for and internal mistake via customer service . ”